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Internal Communications & Engagement Manager (18 months FTC)

Central London,

circa £48k

18 months FTC

We have an exciting opportunity as an Internal Communications and Engagement Manager, working for a renowned organisation at the heart of public policy for London. This is a unique opportunity to effect a tangible change for a dynamic and diverse workforce. In this key corporate role, you will help develop and implement an employee engagement strategy to support the leadership team in shaping the culture of this organisation. You will also oversee all internal communications making sure staff are engaged and informed, and that their voice helps to inform decision making and organisational change.

The ideal candidate will have significant experience in internal communications or staff engagement role, and a proven track record of managing varied online and offline channels, in a similarly high-profile role.

What will my responsibilities be?

  1. Develop and implement an internal communications strategy, utilising the full range of communication channels including print, electronic, video, and face-to-face.
  2. Provide overall editorial control and sign-off of all internal communications materials, taking into consideration political and media sensitivities within and outside the organisation.
  3. Advise senior managers, internal clients and stakeholders on communication and staff engagement related issues, plans and programmes
  4. Oversee the development and delivery of processes, interventions, and systems to support employee engagement, delivering employee engagement surveys, analysis and action planning.
  5. Line manage the Internal Communications Officer, supervising work and providing ongoing guidance and support
  6. Work with the Chief Officer and Directors to coordinate leadership communication and staff engagement including Mayoral announcements, briefings, corporate cascade messages, and Senior Management Team meetings.
  7. Support communicators from across the organisation, to work collaboratively and deliver corporate programmes.

This involves:

  • Chairing regular meetings and developing joint work programmes
  • Composing key messages and formal updates, coordinating input from all group members on campaigns, and reporting back on progress made.
  1. Monitor and evaluate the effectiveness of internal communications, feeding back guidance into the wider HR&OD team and SMT.
  2. Provide specific communication initiatives to facilitate change programmes for the Authority's approach for example accommodation strategy, digital transformation, and leadership communication.

What do I need to be successful in this role?

  1. A proven track record of managing and delivering internal communications gained through significant experience in a comparable role in a high profile organisation.
  2. Significant experience in a staff engagement role, implementing programmes and facilitating cultural change
  3. Excellent oral and written communication skills, including the ability to use a variety of media to produce attractive and engaging communications.
  4. Judgement and confidence in communicating messages to varied audiences, media, and political awareness.
  5. Knowledge of content management systems and intranet best practice.

If you have experience facilitating company-wide culture change and are looking for an opportunity to use your skills to create positive change, get in touch today.

Huntress Search Ltd does not discriminate on the grounds of 'protected characteristics' as defined under the Equality Act and other relevant UK legislation.

Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.

PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.

Member Services Officer (1 Years FTC)

  • £22000 - £23000 per annum

Central London

£23,000

Member Services Officer (1 Year FTC)

We have a fantastic opportunity to support a global network representing Landscape architects and Landscape professionals. This institution is responsible for providing best practice in this industry and works closely with policymakers to shape the landscape we live in.

The successful candidates will provide administrative assistance and support to the membership and business development function, during a period of change, dealing with membership inquiries, management of data via a CRM Dynamics system and regional branches. You will provide members and registered practices with high-quality customer service which will support our members with their renewals, and subscriptions, enabling members to have a positive and engaging experience.

What would my responsibilities be?

Membership Administration

  • Processing membership and registered practices applications and renewals, credit and debit card payments, direct debit mandates, chasing lapsed members in arrears and supporting membership recruitment campaigns.
  • Responding promptly to inquiries (via email and by phone) from prospective members, existing members, colleagues and the general public within an agreed timeframe and to a good standard.
  • Routine maintenance of the membership database. Updating records as appropriate. Identifying and resolving any anomalies.

Membership data records

  • Dealing with requests for amendments to current Members details via email and telephone.
  • Manage any paper membership and registered practice records and ensure compliance with data protection legislation.

Regional branches

  • Co-ordination of Branch support making sure the branches have the most up to date and accurate records;
  • working with the branch committee to record regional activities and events & assist with communications
  • Support the coordination of the branches 12 AGMS

Digital

  • Help in the development of new digital systems
  • To assist the Membership and IT Manager in some aspects of IT as and when required.

What experience do I need to be successful in this post?

Essential:

  • Experience in handling customers/customer service experience
  • Experience in dealing with CRM Systems ideally Microsoft Dynamics
  • Excellent IT skills, with good knowledge of Microsoft packages (particularly Outlook, Word, Excel and PowerPoint), CRM experience (ideally Microsoft Dynamics) and the internet.
  • Excellent telephone manner and ability to communicate and sell effectively to a range of audiences

Desirable:

  • Experience of working in a membership organisation or with a loyalty /alumni scheme
  • Experience in handling Direct Debits
  • Previous administrative experience in a customer-facing environment

If you feel you have the right skills and experience and are looking for an opportunity to grow within a dynamic team, please apply today!

Huntress Search Ltd does not discriminate on the grounds of 'protected characteristics' as defined under the Equality Act and other relevant UK legislation.

Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.

PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.

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