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Customer Support Officer - Membership

  • £22000 - £24000 per annum

Customer Support Advisors - Contact Centre - City Based - £22 - 24K DOE

We are delighted to be working with an internationally renowned professional body to hire four new Customer Support Advisors. The successful candidates will be the first point of resolution for all customer-related enquiries, providing customers with advice and guidance. This is an excellent opportunity to build experience and join an established organisation who offer development and support of their staff.

What will my responsibilities be?

  • To contribute to the achievement of specified objectives and service level targets relating to the work the Customer Services Division, and in particular the Customer Support team.
  • To respond to all enquiries from customers up to the first level resolution and refer any second resolution calls to other parts of the Division or other sections across the organisation as appropriate.
  • To contribute to the provision of excellent service to internal and external customers by ensuring the prompt, efficient and accurate handling of all enquiries.
  • To make necessary amendments to the database accurately and securely and within agreed Service Level targets.
  • To identify areas of work that can be streamlined and developed.

What do I need to be successful in this post?

  • Call centre experience
  • Administration experience
  • Use of databases
  • Use of Microsoft packages Word and Excel
  • Strong customer focus both internal and external
  • Ability to organise with attention to detail
  • Ability to work on own initiative and as part of a team
  • Ability to meet deadlines

If you have a passion for customer service and want to grow with the support of a fantastic employer, please get in touch today. Interviews are taking place w/c 11th November and appointments will be made w/c 18th November.

Huntress Search Ltd does not discriminate on the grounds of 'protected characteristics' as defined under the Equality Act and other relevant UK legislation.

Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.

PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.

Membership Engagement Officer

Membership Officer - Stanstead, Essex - £25K
This new and exciting role has been especially created to take on new projects and assist in the delivery of engagement strategies for an internationally renowned membership body based in Essex.
This role sits within a large membership team who have an exceptional reputation amongst their members and are seen as having extremely high standards of service. Working closely with the Membership Engagement Manager you will work close with the Society Committee to create, sustain and develop active and meaningful cooperation between Society Members. Your role is about bringing people together, acting as a project hub and ensuring that anyone who has dealings with you and your team feels valued.
What will you be responsible for?
You will primarily provide operational, administrative and organisational support for the day to day activities of the membership team and be a point of contact for all members. You will also have exposure to the SMT and assist them with projects and activities that form their future business plans. You will keep the Committee organised and co-ordinate meetings, produce agendas, PPT presentations and record action points. Working closely with the Member Engagement Manager you will help create project plans that will allow you and your team, as well as the wider business to deliver the organisations over-arching business plan. You will liaise with other departments and colleagues to ensure that all projects are integrated.
You will also have a chance to take on a people facing role, assisting in member recruitment, engagement and retention strategy, through research, accurate record keeping, follow up and meeting coordination. You will work with the Membership Manager to keep an accurate and up to date record of membership information across all platforms. The Communications team will also want your input to help them review, develop and maintain their online Members Area!
Who are you?
You are a positive influence who loves variety and the challenge of new initiatives. You are open to change and embrace new opportunities. You will be highly organised and take pride in accuracy and attention to details. TO make the most of this role you will need to be able to demonstrate a good level or proficiency in MS Office products including, Word, Excel and PowerPoint. Ideally you will have experience of working within another membership body and understand what a committee is and be comfortable learning about a new sector. Passionate about people and relationship building, you will have worked with senior management before and be confident and diplomatic in your dealings. An excellent communicator with project experience you will be proactive and enjoy taking responsibility for your own tasks and objectives. You will have strong database and hopefully analytical skills and enjoy using data to drive your decision making.
The role is a busy and interesting one and will offer an opportunity to work with senior leadership to develop strategy and projects to drive the business forward. There is also an opportunity for international travel and the chance to work with members face to face. They can offer flexi-time, a fantastic office with free parking, a great leadership team who care about their staff and their development and a chance to progress!
Hide Section - Vacancy Manager

Huntress Search Ltd does not discriminate on the grounds of 'protected characteristics' as defined under the Equality Act and other relevant UK legislation.

Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.

PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.

Marketing Manager - Professional Membership Body

Marketing Manager - c£40K - West End / City - Permanent

We are delighted to represent the Executive Director of this leading and innovative brand within the membership world as they look for the final hire for their new team. This is an exciting role where you will have responsibility for creating and managing effective marketing and communications campaigns to recruit new / retain existing members, create and shape brand awareness strategies and raise awareness of the profession that the represent as well as delivering an attraction strategy for their educational arm.

The team are relatively new and are being led by a people driven leader who is passionate about their team, their well being and personal development. An impressive ten year plan to expand the business nationally and then globally is in place and you will bring your understanding of marketing within the membership sector to the table and help them drive this exciting project forward.

What will you be responsible for?


You will be responsible for the line management of two Marketing Executives and work closely with them to ontribute to the development of the overall strategic marketing and communications plan and lead on its tactical implementation. You will take the lead on Marketing and communications plans, and be confident using data, analytics and insights to inform your decision making process. You will need to be a strong colloborator and work closely with your colleagues in Marketing as well as ensuring that you and your team have an excellent reputation internally for customer service and shaping tactical activities. A good working knowledge of digital marketing is key as you will work closely with the digital team to ensure that online campaigns are a success.


Copy, design, content and print knowledge and expertise are key and you will be confident writing clear and compelling copy for audio-visual, electronic and print materials as well as merchandise. You will be confident working closely with a media agency to produce press releases, respond to media enquiries, prepare statements, put together media materials and organise press events. Research will also play a key part in your role and you will conduct market and audience research including customer profiling.


What will you need to do the job well?
· You will have a well developed knowledge of the full marketing mix, channels, tools and techniques
· Strong people management skills and a demonstrable professional interest in being a line manager, leader and role model. Ability to inspire others by engaging them in the organisation's vision and supporting them through periods of change
· Sound commercial awareness and deft at spotting opportunities, thinking strategically and creatively, and meeting targets. Able to evaluate and make the right decisions about how to invest the organisation's resources
· Excellent communication skills
· Strong stakeholder management skills
· Excellent project and campaign management skills
· Highly effective writing, editing and proofreading skills: With the ability to identify and tailor key messages, write compelling copy, and adapt the tone and style of writing for range of channels and audiences
· Sound research and analysis: Adept at analysing external and internal data on markets, trends, competitors, members, prospects and the impact of campaigns
· Drive and determination: To achieve success, with strong professional pride and commitment to driving campaigns and activities forward to meet and exceed goals
· Good understanding of digital marketing channels and tools: With knowledge and experience of using websites, CMS and CRM systems, Google Analytics, SEO, PPC, email and social media
What qualifications will you need to get the best out of this role?
· Educated to degree level or equivalent
· Experience of leading a marketing team, ideally in the context of multiple brands and in the not-for-profit sector
· Broad multi-channel marketing and communications knowledge including experience of print, digital, brand management and events
· Proven track record of successful project and campaign management with experience of using databases, manipulating data for campaigns and delivering to deadlines
· Proven experience of copywriting, editing and proofreading for a range of audiences
· Experience of working with and effectively managing multiple stakeholder relationships
· Demonstrable track record of spotting business opportunities and driving improvement
· Professional marketing qualification or working towards (CIM or similar)
· Experience of working in a membership organisation
· Experience of marketing to a global audience
· Successful experience of line managing teams through periods of change

The role is based in lovely open plan offices near Chancery Lane, London, and will require occasional travel (mostly in the UK) to attend events and client meetings

What can our client offer you?

· A fantastic pension scheme, life assurance, Interest free season ticket loan · Perkbox benefits, 25days holiday 3 for Christmas closure, Flexible working, Career development and a warm friendly culture where you will thrive!

Huntress Search Ltd does not discriminate on the grounds of 'protected characteristics' as defined under the Equality Act and other relevant UK legislation.

Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.

PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.

Digital Marketing & Communications Manager

Digital Marketing & Communications Manager

Permanent - FT - £43,500 - London

This is an exciting new role which is moving fast with interviews taking place on the 4th November! This role requires a dynamic marketeer who wants to lead and develop a team of four communications professionals including; Senior Digital Marketing Officer, the Events and Marketing Officer, the Marketing and Communications Officer and the Content and Media Officer. Taking the lead on marketing, communications, media and brand activities, from strategic planning to operational oversight, this is a role which offers variety and requires someone who can think on their feet!

What will I be responsible for?

· Marketing strategies and brand development

· Brand management

· Event management

· Media relations

What will I do day-to-day?

Marketing strategies & brand development

· Design and deliver new marketing campaigns to embed our Locality brand

· Support the Director of Communications and Engagement to prepare and deliver the engagement, brand and content strategy

· Support the Director of Communications and Engagement to lead a sector partnership delivering a digital programme to support & inspire local people to get involved in their communities.

· Reporting and monitoring results, using metrics to improve performance

· Carry out competitor analysis, market research and customer segmentation

· Work in partnership with the Membership Manager to align activities to recruit and retain members whilst rolling out a new membership model including the development of the digital offer.

Brand management

· Grow, develop and embed the brand campaign

· Support the wider team to use the refreshed brand and brand language across all communications

Lead the marketing consultancy offer and contracts

· Refine and develop the offer based on market research and other evidence

· Work closely with the services team to manage client relationships

· Work closely with the services team to create and deliver partner/funder contracts

Event management

· Work with the Events and Marketing Officer to ensure all events are delivered to a high standard

· Support the team to deliver the annual Convention - the biggest community sector event of the year for over 500 delegates

Media relations

· Build relationships with key media targets

· Work with the policy team to secure media coverage for our key campaigns

Internal & external leadership

· Lead the team: inspire and support a high performing marketing and communications team

· Lead internally: build strong internal relationships

· Lead externally: build strong working relationships with external partners

Other duties

· Manage the marketing and communications budget

· Commission and manage agency relationships - printers and designers

· Ensure compliance with our regulatory requirements

· Prepare reports for funders and partners

· Seek new funding and prepare proposals and tenders

· Be responsible for a programme of internal communications

What is the role really like?

The team are small, passionate and care deeply about engaging with local communities. There is a great deal of support from this close knit unit and a chance to really embrace all areas of comms, marketing and branding. It is a great opportunity for a digital comms expert to push and challenge themselves and the team!

Contact us today to hear more!

Huntress Search Ltd does not discriminate on the grounds of 'protected characteristics' as defined under the Equality Act and other relevant UK legislation.

Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.

PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.

Community Engagement Manager - Publishing & Membership

Community Engagement Manager - up to £35K - West End
Building communities between Publishing and the Scientific world!

This exciting role sits within a dynamic and energetic Marketing and Communications team who are seeking a Community Engagement Manager to drive forward their strategic initiatives. You will be working to engage a wider scientific community and building and developing membership groups and sub-groups. You will be a passionate organiser and a diplomatic and intelligent relationship builder who will be tasked with drawing together interdepartmental activities and facilitating the cohesive working of these elements. To enjoy this role and make it a successful and rewarding one you will have exceptional communication, project management and relationship management skills. You will have a 'bigger picture' mindset and proactively engage with colleagues at every opportunity.

What will you be responsible for?

Your day to day duties will vary but will all have a key focus on continued engagement and retention of the organisations members, promoting membership that has longevity as well as developing a strategy for member recruitment on a national and international scale! This is a role where you will be face to face on a regular basis with internal colleagues as well as external paying members and you will always be seeking ways to realise opportunities as well as income streams for the organisation. You will have a keen analytic mind and be confident developing content, messages and devising data markers for the membership strategy. You will build strong relationships with relevant, insightful partners and ensure that the organisations brand and marketing strategy support the membership attraction plans in a cohesive and effective way. You will also be expected to attend public speaking events to raise the profile of the team and to ensure that all members have a way to express their views and opinions.

What skills will I need to do the job successfully?
We are looking for at lease 2 years' experience in a similar role and an enthusiasm for the life sciences would be an advantage.

A Degree or equivalent would be desirable.

You will be able to demonstrate experience of delivering strategic and effective engagement campaigns within a membership, academic, learned society or industry setting.

Experience of managing and delivering on multi-stakeholder projects.

Effective networking, with demonstrable experience of realising opportunities for engagement identified via this route.

Creative thinking, excellent organizational skills and ability to multi-task.

Ability to interact confidently and effectively with internal and external stakeholders at varied levels of seniority.

Excellent communication skills, both written and oral, with proven experience of creating engaging content for retention and engagement campaigns.

Excellent attention to detail, along with the ability to see the bigger picture and identify opportunities for synergy within Group activities as well as in engagement campaigns/activities.

This is a wonderful role within small but far reaching organisation who support their staff and create a warm, welcoming environment in which you will succeed!




Huntress Search Ltd does not discriminate on the grounds of 'protected characteristics' as defined under the Equality Act and other relevant UK legislation.

Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.

PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.

Membership Engagement Coordinator

  • £26000 - £30000 per annum

Membership Engagement Coordinator

Hunter Merrifield are pleased to be working with a professional membership association and charity that are aiming to improve women's health through the provision of the highest quality education and research around ultrasound in Obstetrics and Gynecology. They have over 15,700 members based in 140 countries and is the leading international society in its niche medical speciality.

This is an exciting opportunity for an enthusiastic and proactive individual to join the team and to support them in achieving their strategic goals.

You will have a vital role in the growth of the membership and increasing the Society's profile internationally, engaging with existing members with the purpose of retaining them, all whilst providing the highest quality of service.

What will my responsibilities be in this role?

  • Acting as a main point of contact for members and constantly improving quality of service for members and other stakeholders
  • Working with the Director of Communications and Marketing and Director of Operations to improve and develop appropriate systems of working for membership and marketing.
  • Develop a proactive and results driven culture within the team, whilst promoting a collaborative approach to working with internal departments
  • Implementing effective membership processes and fulfilment that champion high levels of customer service.
  • Regular data reporting: web analytics, social media, member numbers etc
  • Developing and implementing the Society's marketing and promotion plan and sourcing new promotional opportunities including content for email campaigns, Facebook, direct mailings and the Society's member newsletter.
  • Supporting the design and implementation of a loyalty programme for members
  • Working across the events, education and journal teams to ensure member communication is coherent and current.
  • Performing market evaluations and analysing member needs to improve member services and products.
  • Expanding and managing the Society's Trainee membership program.

What experience do I need to be successful in this role?

Essential

  • Minimum 3 years in a relevant role
  • Working for a membership organisation
  • Organising own workload
  • Creating and implementing quality processes
  • Organising and implement marketing campaigns
  • CRM / CMS / website projects

Desirable

  • Working with international committees
  • Working with medical professionals

What knowledge and skills do I need for this role?

  • Exceptional communication skills (written and verbal) across different cultures / professions
  • Ability to manage a varied and unpredictable workload
  • A good level of IT literacy including use of databases and Power Point.
  • Relationship building
  • Accuracy and attention to detail
  • Writing news / reports
  • Social media and digital communications

Personal qualities

  • Proactive and autonomous
  • Personable and approachable
  • Dynamic and well organised
  • Flexible and team orientated
  • Customer orientated
  • Awareness of and interest in issues in global public health / women's health
  • Willingness and ability to travel overseas on occasions.

If your experiences match what we are looking for, we would love to hear from you… Please apply within!

Huntress Search Ltd does not discriminate on the grounds of 'protected characteristics' as defined under the Equality Act and other relevant UK legislation.

Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.

PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.

Deputy Regional Manager (Part time)

  • £19000 - £19500 per annum

Deputy Regional Manager West Midlands, Oxford and Thames Valley - Membership Support & Global Engagement

This is a part time role (28 hours a week)

Hunter Merrifield are proud to be working with a Royal College playing a pivotal role in setting the standards and through a variety of activities, influences the quality of medical practice in hospitals. They conduct examinations, carry out training, education and research activities and advise the Government and the profession on health and medical matters.

This is an exciting opportunity to join a close knit and hardworking team where you will be the central focal point of support for members. You will play an important role in planning and organising local education events while providing full administrative support to the regional advisers you will liaise closely with a variety of people including; regional speciality advisers, college tutors, associate college tutors and other regional stakeholders, as well as fellows and members like consultants, doctors in training, or students. This role will involve travel around the region and meetings in external venues and local hospitals.

In this varied role, your responsibilities will include;

  • Work together with the regional manager to plan, organise and deliver a wide range of regional educational conferences, training events and the President's annual regional visit in each region held at various key locations across West Midlands & Oxford and Thames Valley.
  • Provide administrative support to the regional advisers by organising and servicing regular meetings.
  • Assist in the development of local membership support and engagement and participate in the collection of membership and event data while actively seeking opportunities to promote member support to local members.
  • Establish effective working relationships with key stakeholders, networks, health care professionals and training providers and deal with any enquiries.
  • Work closely with and maintain positive relationships regional staff.
  • Manage and Maintain systems, such as CRM, Dotmailer and Survey Monkey.
  • Manage the delivery of written examinations and take part inn invigilating exams.
  • Co-ordinate the approval process of job descriptions. Providing administrative support for regional stakeholders to facilitate the approval of consultant, associate specialist and specialist registrar job descriptions within the region.

This role would suit a hardworking, passionate team player with charity, professional membership body or health sector experience along with experience of organising conferences, workshops, seminars or public events.

Your experience should also include;

  • Customer services and relationship management experience
  • Proficient in the use of Microsoft Office packages e.g. Word, Excel, PowerPoint and Outlook and database systems e.g. CRM
  • Experience of financial monitoring and budget management
  • Ability to work flexibly
  • Willing to travel within the UK
  • Driver and/or access to car transport to facilitate travel across the region

If you feel that this is the perfect role for you, please get in touch!

Huntress Search Ltd does not discriminate on the grounds of 'protected characteristics' as defined under the Equality Act and other relevant UK legislation.

Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.

PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.

Digital Marketing Manager

Digital Marketing Manager - £36,000

Are you looking for the next step in your marketing career?

Hunter Merrifield are proud to be working with the representative body for the UK consulting sector who have been at the heart of the industry for over 60 years.

The Digital Marketing Manager will co-ordinate and implement communication and marketing plans to increase levels of awareness and support for the organisations work within member firms. They will also manage the MCA's website and social media activities.

What will this role involve?

  • Implement communication and marketing plans to increase levels of awareness within member firms about the work of the organisation and levels of member engagement in the organisation's activities
  • Be responsible for the strategic development and the day to day management of the website.
  • Delivery of the newsletter
  • Delivery of e-marketing campaigns for events and reports
  • Responsibility for the e-commerce platforms
  • Manage the design process (briefing, concept development, direction, proofreading, amendments, sign off) for reports
  • Input into reports, including writing of relevant sections and providing research
  • Help manage the publications library and sales collateral
  • Be brand champion and provide design/technical advice to other members of staff
  • Project manage the production of all literature, including liaison with designers and printers
  • Assist at events as and when required

What do I need to be successful in this role?

  • In-depth knowledge of the Adobe suite, particularly Photoshop, as well as Mailchimp and Google analytics essential
  • Strong digital marketing and communications skills
  • Strong website and e-commerce management skills
  • A creative eye for design
  • Proof-reading and strong attention to detail
  • Strong written skills
  • Good project management and prioritisation skills
  • An interest in professional services
  • Ability to communicate clearly and concisely, both written and verbally

If you feel you have the experience and skills required for this role, please get in touch!

Huntress Search Ltd does not discriminate on the grounds of 'protected characteristics' as defined under the Equality Act and other relevant UK legislation.

Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.

PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.

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