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Assistant Product Manager

Assistant Product Manager

Permanent

Central London

Upto £40k depending on Experience

Hunter Merrifield has an exciting opportunity to work at one of the UK's leading qualifications and membership bodies in vocational studies.

What do you need?

You will be joining a small team of Product Managers who manage the full product lifecycle of qualifications; hence product management experience is essential to succeed in this role. You will have experience developing a qualification/product from initial conception to post launch analysis of performance. The department has clearly defined KPIs and you will play a major role in contributing to the achievement of the organisation's business plan by supporting the growth and engagement of the Qualifications for students.

What will my role entail?

General

  • Contribute to and, where necessary, manage action plans to drive activity against Qualifications business plan targets.
  • Contribute to action plans to support the growth of qualifications, customer value proposition and supporting student services.
  • Report on the performance of agreed pricing, transaction and subscription models.
  • Ensure customer focussed use of systems, technology and software.
  • Contribute to a sales and marketing plan to engage appropriate and agreed audiences and deliver KPIs.
  • Identify opportunity to develop and maintain the student benefit package.
  • Ensure that the agreed customer value proposition is delivered through a high quality service offer across all aspects of the organisation.

Communications

  • Contribute to the management and delivery of a strong communications plan that is consistent with strategies to meet businessKPIs, and targets agreed markets and audiences, particularly:
    • New prospects (segmented by market / audience)
    • Students including admin, engagement and progression
  • Contribute to campaign activity to drive student engagement and success.
  • Provide timely and relevant web copy and messaging that is engaging and factually correct.

Insight

  • Be fully conversant with the characteristics, trends and opportunities of the operating market, including: Further Education funding, Government policy, Apprenticeships, Training provider trends, Devolved responsibility and Competitor products.
  • Source, curate and action appropriate market insight to ensure the product range is relevant and decision making is informed.
  • Source and curate relevant insight to make informed decisions relating to the student engagement action plan.
  • Source and curate statistical data to identify opportunities and challenges for progression within the qualification.
  • Report on customer and market trends relating to each qualification and develop plans to influence engagement levels.
  • Contribute insight to the Markets and Products team's monthly internal newsletter and organisational management information reporting.
  • Provide appropriate insight and contribute ideas to the new product development process.
  • Provide appropriate insight into trends and customer behaviour to support accurate budgeting.
  • Organise and attend insight gathering activity with students and training providers.

If you have experience with Product Management and are looking for an opportunity to grow within a dynamic team, please apply today!

Huntress Search Ltd does not discriminate on the grounds of 'protected characteristics' as defined under the Equality Act and other relevant UK legislation.

Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.

PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.

Programme Manager (Business - Groups & Awards)

Programme Manager (Business - Groups & Awards)

£40-£45K

Kings Cross, London

The team at Hunter Merrifield are delighted to be representing the Institute of Physics (IOP) with the newly created role of Programme Manager (Business - Groups & Awards).

This is an exciting opportunity for someone with proven Business Development and Client Relationship Management experience to lead the IOP's Business Awards programme and its new Business Innovation and Growth Group. This latest addition to the IOP's specialist interest groups is a strategically important network, providing a vital source of support to business leaders, entrepreneurs and innovators in small, medium and large businesses. The successful candidate will also be responsible for overseeing the IOP's special interest groups and delivering its prestigious Awards programme through the line management of the two Groups and Award Officers.

What is your role in this?

The role involves handling multiple budgets, line management of staff and management of operational inter-dependencies across the department as well as working with other departments and external partner organisations and stakeholders.

Business Innovation and Growth Group

  • Increase member engagement and drive up customer satisfaction metric
  • Develop activities such as innovation forums, trade missions and technology exhibits
  • Engage funders and investors in the network
  • Help to grow tenancy of the IOP affordable workspace servicing an unmet demand of start-ups coming out of the Universities
  • Work with team members to develop partnerships with affordable workspace providers, incubators and accelerators across the UK and Ireland making the Group the 'one stop shop' for physics-based business innovation and growth.

Business Awards

  • Lead the IOP's Business awards, ensuring high value to winners and their wider participation in IOP for business
  • Increase the number of applications, ensuring gender, regional and national inclusivity
  • Develop collateral and digital content to promote the role of physics in business
  • Key role in Parliamentary reception to celebrate the success of award winners and responsible for ensuring the engagement of senior stakeholders in Government, Business and Funding bodies

Groups

  • Ensure successful delivery of 50 Groups managing governance, committees, budgets, member participation and digital presence as well as progressing potential new groups

Awards

  • Oversee the IOP's prestigious Awards programme (science awards, honorary fellows, Philips award), including coordination across other departments and marketing to stakeholders

General

  • Provide team leadership and support skills development of the team
  • Monitor, evaluate and report the impact of programmes
  • Maintain awareness of the science and innovation political and funding landscape.

What qualifications or experience do you need to succeed?

  • Project Management qualification or equivalent experience
  • STEM or relevant degree - desirable
  • Business support and/or knowledge transfer experience - desirable
  • Knowledge of UK science and innovation landscape - desirable

What skills do you need to succeed?

  • Team player
  • Negotiation skills
  • Influencing skills
  • Leadership
  • Proactive
  • Analytical skills
  • Dependable
  • Organisational skills
  • Interpersonal skills
  • Communication skills
  • Computer literate

Why do you want to work here?

You want to work for a charitable membership organisation with a worldwide membership from enthusiastic amateurs to those at the top of their sector in academia, business, education and government.

This is an exciting time to join the team in the central London office. As they move into the next phase of our five-year strategy, which will include their move to the heart of the redevelopment in King's Cross, close to knowledge quarter partners such as British Library, Wellcome Trust and Google, we are seeking new talent to help us create a contemporary organisation that is fit for the future.

In addition to a competitive salary and professional development opportunities, we offer employees a comprehensive benefits package including an excellent pension scheme, private medical insurance and generous annual leave. We also offer a range of other benefits including childcare vouchers, gym membership and interest free season ticket loans.

This is a dynamic and professional organisation and you could be a part of it! Apply today!

Huntress Search Ltd does not discriminate on the grounds of 'protected characteristics' as defined under the Equality Act and other relevant UK legislation.

Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.

PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.

Student Engagement Officer

London £30kpa Permanent

Hunter Merrifield are very excited to be working with a renowned professional body The Institute of Physics. Our client is looking to recruit a Student Engagement Officer to join their vibrant and energetic team.

The ideal candidate will be passionate, articulate and confident to deliver presentations to a room full of undergraduate students!

The main focus of this role is to engage with IOP student members with the full range of benefits and services available to them, and to support the marketing team in recruitment and retention campaigns. The role will also support the IOP's efforts to recruit and engage members on scientific apprenticeship schemes.

Responsibilities:

  • delivering value to our members
  • encouraging members to participate in IOP activities
  • development of a digital engagement strategy and plan with the Head of Membership
  • attracting, recruiting and retaining members at all stages of their career, from students, apprentices to the retired
  • development and provision of relevant member services and benefits;
  • provision of careers advice and CPD for members at university and beyond;
  • engaging with student affiliated societies.

Context

This role makes a vital contribution to developing and delivering services to the new generation of members who are currently in university or on apprenticeship schemes.

The post-holder will work to manage student engagement with the IOP by supervising student ambassadors on campus in partnership with the IOP's marketing team, liaising and managing the IOP's relationship with university student affiliated societies and continuing to develop the student engagement programme, along with working closely with the Member Development Manager on the student offer.

The role will also help to recruit and engage with scientific apprentices, by providing cross-organisational support for the marketing and delivery of a value-based offer to ensure that trainees and apprentices receive relevant careers information, and have opportunities to engage as part of the physics community. Additionally, the post-holder will support the recruitment and retention of students with the marketing team, and oversee the governance of the IOP's student activity by building relations with our university student members, and through the International team.

KNOWLEDGE, SKILLS & EXPERIENCE

The below are the skills, qualifications, membership requirements and experiences that are necessary for full and effective performance of this role.

Skills

  • Working with volunteers - the ability to develop rapport and respond to their particular needs
  • Flexibility - the ability to adapt a plan of work on an hourly, daily or weekly basis to respond changing circumstances
  • Team player - the ability to work co-operatively with others to achieve common goals
  • Influencing skills - the ability to bring others to your way of thinking diplomatically
  • Proactive - to think ahead and act to ensure the smooth completion of team/individual aims and objectives
  • Dependable - able to complete tasks to high standard and to deadline
  • Organisational skills - ability to work with minimum supervision, prioritise workload, and handle multiple tasks
  • Interpersonal skills - ability to positively communicate with others; the confidence to listen and understand
  • Decision making - the ability to take responsibility to make decisions without having to constantly seek advice from others
  • Communication skills - ability to express information clearly and effectively in written and oral form
  • Computer literate - good working knowledge of Microsoft Office
  • Attention to detail

Qualifications/Membership requirements

  • Educated to A-level standard or equivalent - essential
  • A first degree in physics (or a closely related discipline) or equivalent experience/understanding of the student experience and landscape - desirable

Experience

  • Proven experience of engaging with students/working in student outreach and/or demonstrating a good understanding of the scientific apprenticeship route
  • Experience of working in a membership organisation and/or with volunteers
  • Proven experience of managing relationships with strategic partner organisations
  • Proven ability to present information/provide public talks
  • An ability to deal tactfully with a wide range of people
  • Experience of administration and the successful management of multiple projects

COMPETENCIES

The behaviours that must be demonstrated in the job

  • Drive for results - Can be counted on to meet or exceed goals successfully
  • Managing and measuring work - Takes responsibility for tasks and decisions
    • Customer focus - Is dedicated to meeting the expectations and requirements of internal and external members/customers/partners
    • Functional/technical skills - Has the functional and technical knowledge and skills to do the job at a high level of accomplishment
    Personal learning - Picks up on the need to change personal, interpersonal, and where applicable managerial behaviour quickly

Huntress Search Ltd does not discriminate on the grounds of 'protected characteristics' as defined under the Equality Act and other relevant UK legislation.

Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.

PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.

Customer Support Advisor Training Providers and Employers

The City Permanent £22kpa

Hunter Merrifield are excited to be working with one of the UK's leading qualification and membership bodies in vocational studies. They pride themselves on providing qualifications which meet the needs of both the employer and employee.

The successful candidate will provide members with high-quality customer service and be a strong member of a large, fun but hard working team.

Major objectives
To contribute to the achievement of the organisaton's business plan objectives and the efficiency and effectiveness of the organisation by:
* Contribute to the provision of excellent support and service to training providers by ensuring the tasks of the Customer Support team are carried out promptly and efficiently.
* Maintain good communications with other teams to ensure a coordinated approach to all organisations's activities.

Responsibilities

* Communicate effectively, promptly, courteously, and accurately with customers regarding assessment operational matters.
* Handle confidential information securely and discreetly.
* Recognise and refer sensitive issues arising from internal or external stakeholders to the Customer Support Manager (Training Providers and Employers), as appropriate.
* Be familiar with, and confident in using, the computer based SecureAssess and LearnPlus assessment platforms.
* Perform duties relating to quality assurance processes before and after assessments have taken place.
* Deal with invoice queries related to assessments in a timely manner.
* Assist in the development and testing of software.

Communication

* Ensure communications from stakeholders are responded to within the team's service level agreement.
* Log all communications with training providers and students on the CRM system in an accurate and timely manner.
* Be the contact for a specified regional account manager within the Business Development team and assist them with technical queries from training providers.
* Pass on any pertinent information to the Regional Account Manager that relates to training providers within their region.
* Manage the admin for the network meetings within a specified region, i.e. liaise with the Events Assistant to set up events on CRM, draft agendas, and network minutes, and despatch all network communications in a timely manner.
* Be familiar with, and confident in using, WebEx system.
* Attend events where required.

Customer support
* Contribute to the achievement of business plan targets, for example through contributing to specific projects.
* Identify areas of work which can be improved and developed to ensure the objectives and targets of the team are achieved.
* Contribute to support initiatives for the training providers.
* Assist the Customer Support Manager with activities relating to the research and development of new support and services for training providers, including taking responsibility for projects as and when required.

Essential

Microsoft packages - Word, PowerPoint, Excel
Use of email via Outlook
Use of internet

Skills
Good verbal and written communication
Good listening skills
Good organisational skills
Accuracy when inputting and recording information

Experience
Customer service
Using Microsoft packages - Word, Excel and Outlook
Use of email and internet
Administration

Aptitude
Customer centricity - strong customer focus both internal and external
Ability to organise with attention to detail
Ability to work on own initiative and as part of a team
Ability to meet deadlines
Ability to pass on clear information to others
Ability to take ownership and responsibility
Customer centricity - strong customer focus both internal and external
Professional approach to work and to dealing with customers

Desirable

Education - A Level or equivalent

If you feel you have the right skills and experience and are looking for an opportunity to grow within a dynamic team, please apply today!

Huntress Search Ltd does not discriminate on the grounds of 'protected characteristics' as defined under the Equality Act and other relevant UK legislation.

Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.

PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.

Huntress Search Ltd does not discriminate on the grounds of 'protected characteristics' as defined under the Equality Act and other relevant UK legislation.

Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.

PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.

Customer Service Advisor (Individual)

The City £22kpa - 12month FTC

Hunter Merrifield are excited to be working with one of the UK's leading qualification and membership bodies in vocational studies. They pride themselves on providing qualifications which meet the needs of both the employer and employee.

The successful candidate will provide members with high-quality customer service and be a strong member of a large, fun but hard working team.

Responsibilities:
* Be the first point of resolution for all customer related enquiries.
* Provide customers with advice and guidance on next steps and their ongoing journey.
* Developing and maintaining excellent communications with other teams and divisions to ensure a coordinated approach to all the organisations activities.
* Undertaking the day to day operational functions relating to the Customer Support Team policies and procedures within agreed Service Level Targets.
* Providing an excellent service to both internal and external customers, communicating effectively and courteously and providing information and advice on matters relating to the work of the Customer Services Division.

Team support:
* To contribute to the achievement of specified objectives and service level targets relating to the work the Customer Services Division, and in particular the Customer Support team.
* To respond to all enquiries from customers up to the first level resolution and refer any second resolution calls to other parts of the Division or other sections across the organisation as appropriate.
* To contribute to the provision of an excellent service to internal and external customers by ensuring the prompt, efficient and accurate handling of all enquiries.
* To maintain knowledge of all processes, products and services and use to influence key decision making moments of customers.

Communication
* To achieve excellent and consistent customer satisfaction results, achieved with a 'first time fix' contact resolution or appropriate handling of second resolution contact.
* To participate in related functions, where appropriate, to provide support and to gain insight from customers and stakeholders

Information technology
* Keep under review the IT functionality and proactively communicate ideas for development and further streamlining of processes and procedures.
* Help with the testing all developments and improvement on the database and online systems relating to the work of the Customer Operations Team.

Essential:

Microsoft packages - Word, PowerPoint, Excel
Use of email via Outlook
Use of internet

Skills
Good verbal and written communication
Good listening skills
Good organisational skills
Accuracy when inputting and recording information

Experience
Customer service
Using Microsoft packages - Word, Excel and Outlook
Use of email and internet
Administration

Essential

Customer centricity - strong customer focus both internal and external
Ability to organise with attention to detail
Ability to work on own initiative and as part of a team
Ability to meet deadlines
Ability to pass on clear information to others
Ability to take ownership and responsibility
Customer centricity - strong customer focus both internal and external
Professional approach to work and to dealing with customers

Desirable
Education - A Level or equivalent

If you feel you have the right skills and experience and are looking for an opportunity to grow within a dynamic team, please apply today!

Huntress Search Ltd does not discriminate on the grounds of 'protected characteristics' as defined under the Equality Act and other relevant UK legislation.

Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.

PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.

Huntress Search Ltd does not discriminate on the grounds of 'protected characteristics' as defined under the Equality Act and other relevant UK legislation.

Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.

PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.

Direct Marketing Officer

Surrey £30kpa

Our client a leading charity is looking to recruit an enthusiastic, pro-active and experienced marketer to join there ambitious and friendly Individual Giving Team as a Direct Marketing Officer.

KEY RESPONSIBILITIES

Project management of direct marketing campaigns:

  • Implements direct marketing campaigns across online and offline channels from project initiation, through segmentation, data/media specification, creative approach, production, fulfilment to results analysis, ensuring income and expenditure targets are met.
  • Ensures all activity is run in line with best practice and compliance.
  • Manages relationships with internal departments and external agencies to maximise the effectiveness of all individual communications.
  • Works with Supporter Services Team and fulfilment house to ensure that donors are thanked effectively for all campaigns.
  • Monitors activity through weekly reports and produces results analysis, campaign and end of year reviews, recommending future developments.
  • Maintains an awareness of all charities service initiatives and communications guidelines set, to identify relevant appeal themes and ensure communications are consistent and accurate.
  • Undertakes copy writing and proof reading as needed.

Strategic planning and donor development:

  • Works with the Individual Giving Manager to identify supporters to select for direct marketing appeals and communications, maximising supporter experience and lifetime value.
  • Works with the Database Officers and Data Manager to undertake database analysis, to inform and improve the direct marketing programme.
  • Develops and maintains an awareness of new direct marketing and fundraising initiatives and analyses their potential for the charity.

Supplier and agency management:

  • Ongoing management of external suppliers and marketing agencies to ensure activity takes place on schedule and within budget.
  • Monitors and reviews the performance of external agencies and suppliers.
  • Involvement in the selection, briefing and appointment of alternative suppliers and agencies.

Integration of Fundraising and External Affairs' activities and objectives:

  • Implements marketing activity in conjunction with External Affairs department for key organisational shout moments across channels.
  • Works with the External Affairs department to ensure that they are fully briefed on Individual Giving campaigns and activities so that media opportunities are maximised.
  • Liaises with the External Affairs department regarding the production of promotional materials, ensuring the Media Guidelines and Visual Identity Guidelines are adhered to.

General Duties:

  • Contribute to the effective and efficient running of the Central Office as appropriate.
  • Participate, as appropriate, in staff forums and meetings.
  • Adhere to policies and procedures.
  • Represent the Central Office appropriately across the organisation and the wider community as appropriate.
  • Treat all colleagues, volunteers and members of the public with dignity and work within and adhere to equal opportunities statement and policies.
  • Carry out reasonable requests made that are within the broad remit of the role.

  • SKILLS, KNOWLEDGE AND EXPERIENCE

Essential

  • Hands on experience of direct marketing campaign management across a range of activities.
  • Proven project management, written and verbal communication skills.
  • Sound understanding of customer relationship marketing and integrated marketing communications.
  • Experience of contributing to annual plans.
  • Experience of budgetary control and reporting against targets.
  • Experience of managing suppliers and agencies.
  • Experience of managing digital only marketing campaigns.
  • Experience of reporting and analysing online and offline campaigns.
  • Competent IT skills in standard Microsoft packages.
  • Knowledge of Fundraising regulation, GDPR and best practice.

Qualifications

  • Degree level or equivalent.
  • Direct / Digital Marketing qualification from IDM, DMA, CIM or IoF, or demonstrable, equivalent experience

  • PERSONAL ATTRIBUTES
  • Highly effective organisational skills with ability to prioritise own workload.
  • Ability to take decisions within own area and level of responsibility.
  • Ability to communicate clearly to a range of people at different levels across the organisation.
  • Ability to work to deadlines and remain calm under pressure.
  • Works effectively within a team.
  • Excellent copywriting and proof-reading skills with excellent attention to detail.
  • Ability to adopt a proactive approach, using personal initiative and confidence.
  • Assertiveness in dealing with external suppliers.
  • Emotionally resilient to sensitive information.
  • Customer-focused.

Huntress Search Ltd does not discriminate on the grounds of 'protected characteristics' as defined under the Equality Act and other relevant UK legislation.

Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.

PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.

Membership Development Manager

Central London or London office or homeworking in region
Up to £35k depending on Experience

Membership Development Manager

We have a fantastic opportunity to lead Membership growth plans for a global network representing Landscape architects and Landscape professionals. This institution is responsible for providing best practice in this industry and works closely with policymakers to shape the landscape we live in. Working with the Members Services Team, Membership Development Manager's primary purpose is to, support the generate new business leads to meet agreed membership growth, lead generation, and revenue targets

What experience do I need to be successful in this post?

  1. Business development and partnerships
  • Optimise membership enrolment across all membership grades in allocated accounts
  • Provide membership and candidate support corporately to allocated accounts
  • Generate opportunities to meet agreed targets for non-membership products and services such as conferences, CPD days, training, recruitment portal, registered practices
  • Collaborate with key landscape sector stakeholders such as peer professional bodies, strategic alliance partners and corporate partners to deliver joint offerings
  1. Head the Head of New Products develop and deliver CPD and training
  • Create and deliver an agreed portfolio of regional training
  • Work with regional representatives, ensure coordinated delivery of programmes for CPD events in each region
  1. Market insight
  • Generate regular client insights to improve customer experience and the development of new products and services
  • Work with other teams and opportunities to participate in organisation wide projects, systems and activities e.g. embedding the new CRM system
  1. Management
  • Support both Membership and Digital Support Officer and the Membership Services Officer as required
  • Support business development forecasting and pipelines by accurately recording all business opportunities generated
  • Contribute to development of policy, pricing and processes for new membership, products and services and internal systems requirements.

What will I need to be successful in this post?
Essential:

  • Experience supervising a small team
  • Desk Research experience identifying potential clients
  • Experience in handling customers/customer service experience
  • Strong project or event management experience
  • Experience of dealing with CRM Systems ideally Microsoft Dynamics
  • Strong presentation and pitching experience
  • Excellent IT skills, with good knowledge of Microsoft packages (particularly Outlook, Word, Excel and PowerPoint), CRM experience (ideally Microsoft Dynamics) and the internet.

Desirable:

  • Ability to work as a team to create targeted sales campaigns for client acquisition
  • Experience of working in a membership organisation or with a loyalty /alumni scheme
  • Business or marketing postgraduate qualification
  • Membership or business development experience in a professional services, membership body or trade organisation
  • Public speaking experience
  • H&S regulations and Risk assessments relating to Events

If you feel you have the right skills and experience and are looking for an opportunity to grow within a dynamic team, please apply today!

Huntress Search Ltd does not discriminate on the grounds of 'protected characteristics' as defined under the Equality Act and other relevant UK legislation.

Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.

PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.

Direct Marketing Officer

Surrey £30kpa

Our client a leading charity is looking to recruit an enthusiastic, pro-active and experienced marketer to join there ambitious and friendly Individual Giving Team as a Direct Marketing Officer.

KEY RESPONSIBILITIES

Project management of direct marketing campaigns:

  • Implements direct marketing campaigns across online and offline channels from project initiation, through segmentation, data/media specification, creative approach, production, fulfilment to results analysis, ensuring income and expenditure targets are met.
  • Ensures all activity is run in line with best practice and compliance.
  • Manages relationships with internal departments and external agencies to maximise the effectiveness of all individual communications.
  • Works with Supporter Services Team and fulfilment house to ensure that donors are thanked effectively for all campaigns.
  • Monitors activity through weekly reports and produces results analysis, campaign and end of year reviews, recommending future developments.
  • Maintains an awareness of all charities service initiatives and communications guidelines set, to identify relevant appeal themes and ensure communications are consistent and accurate.
  • Undertakes copy writing and proof reading as needed.

Strategic planning and donor development:

  • Works with the Individual Giving Manager to identify supporters to select for direct marketing appeals and communications, maximising supporter experience and lifetime value.
  • Works with the Database Officers and Data Manager to undertake database analysis, to inform and improve the direct marketing programme.
  • Develops and maintains an awareness of new direct marketing and fundraising initiatives and analyses their potential for the charity.

Supplier and agency management:

  • Ongoing management of external suppliers and marketing agencies to ensure activity takes place on schedule and within budget.
  • Monitors and reviews the performance of external agencies and suppliers.
  • Involvement in the selection, briefing and appointment of alternative suppliers and agencies.

Integration of Fundraising and External Affairs' activities and objectives:

  • Implements marketing activity in conjunction with External Affairs department for key organisational shout moments across channels.
  • Works with the External Affairs department to ensure that they are fully briefed on Individual Giving campaigns and activities so that media opportunities are maximised.
  • Liaises with the External Affairs department regarding the production of promotional materials, ensuring the Media Guidelines and Visual Identity Guidelines are adhered to.

General Duties:

  • Contribute to the effective and efficient running of the Central Office as appropriate.
  • Participate, as appropriate, in staff forums and meetings.
  • Adhere to policies and procedures.
  • Represent the Central Office appropriately across the organisation and the wider community as appropriate.
  • Treat all colleagues, volunteers and members of the public with dignity and work within and adhere to equal opportunities statement and policies.
  • Carry out reasonable requests made that are within the broad remit of the role.

  • SKILLS, KNOWLEDGE AND EXPERIENCE

Essential

  • Hands on experience of direct marketing campaign management across a range of activities.
  • Proven project management, written and verbal communication skills.
  • Sound understanding of customer relationship marketing and integrated marketing communications.
  • Experience of contributing to annual plans.
  • Experience of budgetary control and reporting against targets.
  • Experience of managing suppliers and agencies.
  • Experience of managing digital only marketing campaigns.
  • Experience of reporting and analysing online and offline campaigns.
  • Competent IT skills in standard Microsoft packages.
  • Knowledge of Fundraising regulation, GDPR and best practice.

Qualifications

  • Degree level or equivalent.
  • Direct / Digital Marketing qualification from IDM, DMA, CIM or IoF, or demonstrable, equivalent experience

  • PERSONAL ATTRIBUTES
  • Highly effective organisational skills with ability to prioritise own workload.
  • Ability to take decisions within own area and level of responsibility.
  • Ability to communicate clearly to a range of people at different levels across the organisation.
  • Ability to work to deadlines and remain calm under pressure.
  • Works effectively within a team.
  • Excellent copywriting and proof-reading skills with excellent attention to detail.
  • Ability to adopt a proactive approach, using personal initiative and confidence.
  • Assertiveness in dealing with external suppliers.
  • Emotionally resilient to sensitive information.
  • Customer-focused.

Huntress Search Ltd does not discriminate on the grounds of 'protected characteristics' as defined under the Equality Act and other relevant UK legislation.

Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.

PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.

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