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Temporary Membership Officer (6-8 weeks)

Central London

13p/h

6-8 weeks

We have an excellent opportunity for an experienced Membership Officer (with at least 18 months experience in a Membership body). The successful candidate will act as the first point of contact for members and the growing network; the Membership Officer is critical to ensuring all members' experience is positive and the benefits and services provided are communicated effectively to both prospective and current members.

What will my responsibilities be?

  • Actively manage new, renewing and exiting members.
  • Increase membership numbers through improving processes relating to joining and renewals
  • Oversee existing membership services and the development of new services with the aim of working to improve the membership offer
  • Manage the collection of member data in line with GDPR requirements
  • Manage the CRM including system administration, data entry and reporting, ensuring all data collected relating to existing and new members is accurate and verified.
  • Manage the process for the collection of membership subscription fees, renewals and related income
  • Coordinate membership mailings in conjunction with the communications team to engage current and prospective members
  • Manage the application process for new connections and manage existing connections to ensure they adhere to the annual appraisal cycle and meet revalidation requirements

What experience do I need to be successful in this post?

  • Experience in data management using databases and Customer Relationship Management (CRM) software
  • At least 18 months experience in Membership body
  • Excellent written and oral communication skills and able to communicate at all levels and across a range of audiences with ease
  • Ability to manage competing priorities and deliver to often-tight or suddenly imposed deadlines
  • Takes the initiative in solving problems and looks ahead and takes action to avoid problems

If you have the relevant skills and experience, please apply today!

Huntress Search Ltd does not discriminate on the grounds of 'protected characteristics' as defined under the Equality Act and other relevant UK legislation.

Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.

PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.

Part Time Development Officer (3 months)

  • £12 - £13 per hour

Part Time Membership and Visitor Giving Officer(3 months)
SE1, London

£13p/h

We have a great opportunity for an experienced development officer from either a membership, fundraising or individual giving background with experience using the Raiser's Edge CRM to work with a fantastic museum based in North West London.

This position is a temporary cover for 3 months until it is filled permanently, so the successful candidate will be confident building relationships over the phone and face to face. In this role, you will help to grow the number and reach of Members and Visitor Supporters ensuring that all of them - onsite and online - have the opportunity to enjoy a positive relationship with the Museum.

What do would my responsibilities be?

  • Ensure accurate and timely receipt and acknowledgement of gifts, Membership requests and fulfilment, and any other communications with Members and Visitor Supporters as required, recording everything via the Raiser's Edge CRM database
  • Act as the primary point of contact between the Museum and its Members and Visitor Supporters, developing personal and sustainable professional relationships with them as a firm foundation for future growth and helping to identify Members and Visitors with the capacity and inclination to become higher level Donors, Patrons and Sponsors.
  • Provide regular reports on Membership statistics and assist in forecasting.
  • Ensure that any Members spaces are well managed and monitored, in liaison with the Visitor Experience team.

What do I need to be successful in this post?

  • Proven experience using the Raiser's Edge CRM
  • Experience supporting members and donors over the phone and face to face.
  • Strong administration experience with good attention to detail.

If you are available immediately and can commit for 3 months, please apply today!

Huntress Search Ltd does not discriminate on the grounds of 'protected characteristics' as defined under the Equality Act and other relevant UK legislation.

Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.

PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.

Temporary Member Services Officer (6-8 weeks)

  • £13 - £14 per hour

Central London

£13 - £14 per hour

6-8 weeks

We have an excellent opportunity for an experienced Membership officer to work with a dynamic fast-paced organisation based in the heart of Central London. This organisation works with their Members to help them become exemplary leaders and support their professional development. The ideal candidate will be a natural self-starter, confident managing competing priorities, with a proactive approach to their work.

What will my responsibilities be?

  • Actively manage new, renewing and exiting members
  • First point of contact for all membership related enquiries
  • Manage the collection of member data in line with GDPR requirements
  • Manage the CRM including system administration, data entry and reporting
  • Manage the direct debit process and collection of payments via PayPal and ensure the accurate recording of payments in the CRM
  • Coordinate membership mailings in conjunction with the communications team to engage current and prospective members

What do I need to be successful in this post?

  • At least 18 months experience within a membership environment
  • Experience of data management using databases and Customer Relationship Management (CRM) software
  • Excellent written and oral communication skills and able to communicate at all levels and across a range of audiences with ease
  • Knowledge and experience of managing direct debit, PayPal or other similar finance systems
  • Successfully establishes and develops relationships with individuals and groups
  • Experience in researching, analysing and classifying information so that it can be used for appropriate purposes

If you are immediately available, have the relevant skills and can commit to a minimum of 8 weeks, we'd love to apply from you so please apply within.

Huntress Search Ltd does not discriminate on the grounds of 'protected characteristics' as defined under the Equality Act and other relevant UK legislation.

Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.

PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.

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