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Customer Service Advisor (Individual)

  • Up to £22000 per annum

The City £22kpa - 12month FTC

Hunter Merrifield are excited to be working with one of the UK's leading qualification and membership bodies in vocational studies. They pride themselves on providing qualifications which meet the needs of both the employer and employee.

The successful candidate will provide members with high-quality customer service and be a strong member of a large, fun but hard working team.

Responsibilities:
* Be the first point of resolution for all customer related enquiries.
* Provide customers with advice and guidance on next steps and their ongoing journey.
* Developing and maintaining excellent communications with other teams and divisions to ensure a coordinated approach to all the organisations activities.
* Undertaking the day to day operational functions relating to the Customer Support Team policies and procedures within agreed Service Level Targets.
* Providing an excellent service to both internal and external customers, communicating effectively and courteously and providing information and advice on matters relating to the work of the Customer Services Division.

Team support:
* To contribute to the achievement of specified objectives and service level targets relating to the work the Customer Services Division, and in particular the Customer Support team.
* To respond to all enquiries from customers up to the first level resolution and refer any second resolution calls to other parts of the Division or other sections across the organisation as appropriate.
* To contribute to the provision of an excellent service to internal and external customers by ensuring the prompt, efficient and accurate handling of all enquiries.
* To maintain knowledge of all processes, products and services and use to influence key decision making moments of customers.

Communication
* To achieve excellent and consistent customer satisfaction results, achieved with a 'first time fix' contact resolution or appropriate handling of second resolution contact.
* To participate in related functions, where appropriate, to provide support and to gain insight from customers and stakeholders

Information technology
* Keep under review the IT functionality and proactively communicate ideas for development and further streamlining of processes and procedures.
* Help with the testing all developments and improvement on the database and online systems relating to the work of the Customer Operations Team.

Essential:

Microsoft packages - Word, PowerPoint, Excel
Use of email via Outlook
Use of internet

Skills
Good verbal and written communication
Good listening skills
Good organisational skills
Accuracy when inputting and recording information

Experience
Customer service
Using Microsoft packages - Word, Excel and Outlook
Use of email and internet
Administration

Essential

Customer centricity - strong customer focus both internal and external
Ability to organise with attention to detail
Ability to work on own initiative and as part of a team
Ability to meet deadlines
Ability to pass on clear information to others
Ability to take ownership and responsibility
Customer centricity - strong customer focus both internal and external
Professional approach to work and to dealing with customers

Desirable
Education - A Level or equivalent

If you feel you have the right skills and experience and are looking for an opportunity to grow within a dynamic team, please apply today!

Huntress Search Ltd does not discriminate on the grounds of 'protected characteristics' as defined under the Equality Act and other relevant UK legislation.

Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.

PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.

Huntress Search Ltd does not discriminate on the grounds of 'protected characteristics' as defined under the Equality Act and other relevant UK legislation.

Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.

PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.

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