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Customer Support Officer - Membership

  • £22000 - £24000 per annum

Customer Support Advisors - Contact Centre - City Based - £22 - 24K DOE

We are delighted to be working with an internationally renowned professional body to hire four new Customer Support Advisors. The successful candidates will be the first point of resolution for all customer-related enquiries, providing customers with advice and guidance. This is an excellent opportunity to build experience and join an established organisation who offer development and support of their staff.

What will my responsibilities be?

  • To contribute to the achievement of specified objectives and service level targets relating to the work the Customer Services Division, and in particular the Customer Support team.
  • To respond to all enquiries from customers up to the first level resolution and refer any second resolution calls to other parts of the Division or other sections across the organisation as appropriate.
  • To contribute to the provision of excellent service to internal and external customers by ensuring the prompt, efficient and accurate handling of all enquiries.
  • To make necessary amendments to the database accurately and securely and within agreed Service Level targets.
  • To identify areas of work that can be streamlined and developed.

What do I need to be successful in this post?

  • Call centre experience
  • Administration experience
  • Use of databases
  • Use of Microsoft packages Word and Excel
  • Strong customer focus both internal and external
  • Ability to organise with attention to detail
  • Ability to work on own initiative and as part of a team
  • Ability to meet deadlines

If you have a passion for customer service and want to grow with the support of a fantastic employer, please get in touch today. Interviews are taking place w/c 11th November and appointments will be made w/c 18th November.

Huntress Search Ltd does not discriminate on the grounds of 'protected characteristics' as defined under the Equality Act and other relevant UK legislation.

Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.

PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.

Membership Engagement Officer

Membership Officer - Stanstead, Essex - £25K
This new and exciting role has been especially created to take on new projects and assist in the delivery of engagement strategies for an internationally renowned membership body based in Essex.
This role sits within a large membership team who have an exceptional reputation amongst their members and are seen as having extremely high standards of service. Working closely with the Membership Engagement Manager you will work close with the Society Committee to create, sustain and develop active and meaningful cooperation between Society Members. Your role is about bringing people together, acting as a project hub and ensuring that anyone who has dealings with you and your team feels valued.
What will you be responsible for?
You will primarily provide operational, administrative and organisational support for the day to day activities of the membership team and be a point of contact for all members. You will also have exposure to the SMT and assist them with projects and activities that form their future business plans. You will keep the Committee organised and co-ordinate meetings, produce agendas, PPT presentations and record action points. Working closely with the Member Engagement Manager you will help create project plans that will allow you and your team, as well as the wider business to deliver the organisations over-arching business plan. You will liaise with other departments and colleagues to ensure that all projects are integrated.
You will also have a chance to take on a people facing role, assisting in member recruitment, engagement and retention strategy, through research, accurate record keeping, follow up and meeting coordination. You will work with the Membership Manager to keep an accurate and up to date record of membership information across all platforms. The Communications team will also want your input to help them review, develop and maintain their online Members Area!
Who are you?
You are a positive influence who loves variety and the challenge of new initiatives. You are open to change and embrace new opportunities. You will be highly organised and take pride in accuracy and attention to details. TO make the most of this role you will need to be able to demonstrate a good level or proficiency in MS Office products including, Word, Excel and PowerPoint. Ideally you will have experience of working within another membership body and understand what a committee is and be comfortable learning about a new sector. Passionate about people and relationship building, you will have worked with senior management before and be confident and diplomatic in your dealings. An excellent communicator with project experience you will be proactive and enjoy taking responsibility for your own tasks and objectives. You will have strong database and hopefully analytical skills and enjoy using data to drive your decision making.
The role is a busy and interesting one and will offer an opportunity to work with senior leadership to develop strategy and projects to drive the business forward. There is also an opportunity for international travel and the chance to work with members face to face. They can offer flexi-time, a fantastic office with free parking, a great leadership team who care about their staff and their development and a chance to progress!
Hide Section - Vacancy Manager

Huntress Search Ltd does not discriminate on the grounds of 'protected characteristics' as defined under the Equality Act and other relevant UK legislation.

Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.

PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.

Membership Engagement Coordinator

  • £26000 - £30000 per annum

Membership Engagement Coordinator

Hunter Merrifield are pleased to be working with a professional membership association and charity that are aiming to improve women's health through the provision of the highest quality education and research around ultrasound in Obstetrics and Gynecology. They have over 15,700 members based in 140 countries and is the leading international society in its niche medical speciality.

This is an exciting opportunity for an enthusiastic and proactive individual to join the team and to support them in achieving their strategic goals.

You will have a vital role in the growth of the membership and increasing the Society's profile internationally, engaging with existing members with the purpose of retaining them, all whilst providing the highest quality of service.

What will my responsibilities be in this role?

  • Acting as a main point of contact for members and constantly improving quality of service for members and other stakeholders
  • Working with the Director of Communications and Marketing and Director of Operations to improve and develop appropriate systems of working for membership and marketing.
  • Develop a proactive and results driven culture within the team, whilst promoting a collaborative approach to working with internal departments
  • Implementing effective membership processes and fulfilment that champion high levels of customer service.
  • Regular data reporting: web analytics, social media, member numbers etc
  • Developing and implementing the Society's marketing and promotion plan and sourcing new promotional opportunities including content for email campaigns, Facebook, direct mailings and the Society's member newsletter.
  • Supporting the design and implementation of a loyalty programme for members
  • Working across the events, education and journal teams to ensure member communication is coherent and current.
  • Performing market evaluations and analysing member needs to improve member services and products.
  • Expanding and managing the Society's Trainee membership program.

What experience do I need to be successful in this role?

Essential

  • Minimum 3 years in a relevant role
  • Working for a membership organisation
  • Organising own workload
  • Creating and implementing quality processes
  • Organising and implement marketing campaigns
  • CRM / CMS / website projects

Desirable

  • Working with international committees
  • Working with medical professionals

What knowledge and skills do I need for this role?

  • Exceptional communication skills (written and verbal) across different cultures / professions
  • Ability to manage a varied and unpredictable workload
  • A good level of IT literacy including use of databases and Power Point.
  • Relationship building
  • Accuracy and attention to detail
  • Writing news / reports
  • Social media and digital communications

Personal qualities

  • Proactive and autonomous
  • Personable and approachable
  • Dynamic and well organised
  • Flexible and team orientated
  • Customer orientated
  • Awareness of and interest in issues in global public health / women's health
  • Willingness and ability to travel overseas on occasions.

If your experiences match what we are looking for, we would love to hear from you… Please apply within!

Huntress Search Ltd does not discriminate on the grounds of 'protected characteristics' as defined under the Equality Act and other relevant UK legislation.

Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.

PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.

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