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Business Support Manager

  • £36000 - £40000 per annum Pension, life insurance

This role will be working with one of the UK's largest children's charities and the purpose of the role is to:

Work with local authority partners in England delivering resources and support for practitioners. To manage the flow of information between the Relationships Management team and external partners as well as the flow of information between teams within the organisation. To work to support new strategy developments and programmes. To provide leadership on aspects of key projects within the Relationships Management team, coordinating data, managing deadlines, liaising with stakeholders to ensure requirements can be met and supporting the Senior Partnerships lead for England on a regular basis to meet team objectives.

Developing, implementing, and supporting change to systems and processes will be key in the success of this role in the future, the role is expected to change and evolve over time. To provide excellent support to the team, coordinating the meeting calendars, supporting meetings, and ensuring efficient tracking of actions.

  • Plan, manage and report on the communication and flow of information of local authority resource allocations in England, communicating and coordinating with Wales and NI teams on a regular basis.
  • Work with local authority partners and the organisations Relationship Managers to minimise the incidence of cancellations and delays of resources and communicate the impact of such incidents to all relevant partners.
  • Work with teams across the organisation to plan, design and manage regular communication with local authority partners, including mass mail-outs, surveys and questionnaires as well as working closely with the organisations Communications Team on all aspects of information flow with partners.
  • Develop communication materials and plans to explain changes in processes and content to local partners, support the use of the Digital Asset Management system alongside the Relationship Managers.
  • Moderate and manage the organisations Local Authority Network on Knowledge Hub, responding to and facilitating membership requests, generating, and steering discussions, sourcing and managing blogs, developing new content etc.
  • Oversee the development and delivery of the local authority annual reports process.
  • Support and develop delivery of monthly management information on team activities.
  • Support and co-ordinate team meetings, actions, risk logs and project updates.

Predominantly working with our Relationships Management, Operations, Design and Research teams to develop and implement strategies, systems, communications approaches, and processes that support the smooth and effective operational delivery of the organisations programmes with local authority partners

  • Support coordinators to use the partnership agreement support tools effectively.
  • Lead the work across the organisation to streamline communication pathways with local authority partners, ensuring that local authorities are regularly and effectively kept in contact with the plans and priorities of the organisation.
  • Develop and roll out tools that support the smooth and effective operational delivery of programmes.
  • Work with Coordinators to make sure that orders go to the right addresses, in the right quantities and at the right time.
  • Coordinate the internal work of the Relationships Management team by maintaining the team's Actions and Risk Log and building process maps and support the Senior Local Partnerships Manager with coordinating team's activities and projects.
  • Coordinate, support, and drive team meetings
  • Leading on the management of data, collating, and interpreting data, intelligence and information from local authority partners, the Relationships Management, Research and Impact Team and Operations Teams, and ensuring that data informs more effective programme and operational development, strategy, and delivery. Sharing best practice amongst local authority partners
  • Coordinate the regular assessment of local authority performance and the resultant changes to the ranking tool, allocations, and deliveries.
  • Manage, update, and continue to develop the local authority data dashboard.
  • Manage, maintain, and develop the relationship management element of the monthly data dashboard
  • Ensure the organisation maintains an accurate database/record of other local settings e.g. children's settings and working with the research team to ensure ease of access to a variety of data. Work with Relationship Managers and partners to increase the quality of information on use of resources.
  • Ensure the organisation maintains up-to-date key contact and delivery details for all local authority partners.

Person Specification

A confident manager with excellent communication skills, someone that gets job satisfaction from problem-solving and improving systems and processes. You will be persuasive, determined, and exceedingly well organised, with first class attention to detail. Working collaboratively in line with organisational behaviours and confident in leading projects and motivating team members to deliver results. You will be able to write clearly and accurately as well as work with, analyse and communicate through data.

Hunter Merrifield, trading name of Huntress Search Ltd, acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.

PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.

Administrator / Project Coordinator, Clinical Standards

  • £26000 - £27000 per annum

Working for a professional body with over 2,300 members from both the UK and overseas!

  1. Administering and coordinating all activities for the committees, including preparation of agendas and minutes, circulating papers, reports, correspondence and publications, maintaining records of queries received and taking the necessary actions, as well as collating, summarising and drafting official responses pertaining to consultations by NICE, MHRA and other external bodies.
  1. Managing all aspects of the organisations Patient Information Leaflets (PILs) production and updates:
  • Maintaining a central record of all PILs production status
  • Forwarding proposal forms, templates and instructions on PIL writing and production processes to authors and updaters
  • Maintaining good relationships and communication lines with authors and updaters, the Therapy & Guidelines sub-committee and Lay Review Panel members
  • Circulating proposals and drafts to the Therapy & Guidelines sub-committee and Lay Review Panel
  • Proof-reading and finalising ahead of publication on the organisations website
  • Maintaining records of queries and taking the necessary actions, e.g. checking content and source materials, carrying out basic literature searches in discussion with the Director of Clinical Standards and/or Information Scientist/Guideline Research Fellows, circulating to Therapy & Guidelines sub-committee for consideration, applying changes where appropriate, responding to enquirers, etc.
  1. Spearheading the organisations application for the Patient Information Forum TICK scheme to certify the process for producing and updating PILs:
    • Understanding the previous scheme by NHS England's Information Standard and comparing with the new PIF TICK scheme
    • Drafting an updated PILs production process based on the current version and mapping it to the PIF TICK criteria, highlighting any current shortcomings and suggesting potential solutions
    • Submitting the certification application and dealing with feedback received
    • Ensuring adherence to the PIF TICK criteria for al PILs, once certified
  2. Attending the organisations Annual Conference, assisting with all aspects of delegate registration and conference organisation, and providing administrative support for relevant sub-committee meetings.
  3. Assisting the Director of Clinical Standards with the preparation, launch and administration of annual national clinical audits:
  • Reading on the subject matter to aid understanding
  • Preparation of clinical audit proformas
  • Piloting with members of the National Audit sub-committee
  • Circulating emails and regular reminders to the membership
  • Collating and cleaning responses
  • Creating and distributing certificates of thanks to participants
  • Analyses of data, if required
  • Preparing PowerPoint slides for audit results, if required
  • Maintaining the organisations audit standards document

  • 1 year(s) working in administrative support
  • Experience in scientific/medical administration
  • Experience in committee administration
  • Experience in providing high quality, precise minutes
  • Experience in proof-reading medical literature for the lay reader
  • Experience in data analyses using Microsoft Excel or the statistical software package STATA or similar
  • Extensive knowledge of Microsoft Office - Word/Excel/Outlook/PowerPoint/Access/Teams
  • Understanding of cloud-based file storage systems, e.g. SharePoint, OneDrive

Hunter Merrifield, trading name of Huntress Search Ltd, acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.

PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.

Organisational Development Manager

  • £51270 - £54596 per annum

Hunter Merrifield are thrilled to work with a fantastic Hospice based in South London to find an Organisational Development Manager to support the Director of HR & OD, to develop a new Workforce development strategy and plan to ensure they have skilled, capable paid and volunteer workforce who are highly engaged and motivated.

Job Title: Organisational Development Manager

Organisation: Hospice

Salary: £50,000 - £54,000

Location: South London (Hybrid working approach, 2 days from home)

Contract: Permanent, Full Time (37.5 hours)

Required: CV and Cover Letter

Closing Date: Wednesday 26th January 2022

Job Responsibilities:

  • Help build organisational and people capabilities through defining and implementing effective OD strategies and programmes to meet the hospices ambition to become an employer of choice
  • Develop the hospices approach to learning, talent management and succession planning to ensure effective implementation
  • Lead on the EDI programme and implementation for the hospice to be fully inclusive through our principles (Fairness, Respect, Equality, Diversity, Inclusion, Engagement)
  • Line manage the Engagement & Wellbeing Manager and Volunteering Manager
  • Lead on organisation-wide work and projects as requested
  • Be able to communicate effectively at every level within the organisation
  • In conjunction with the Director of HR & OD translate strategic intentions into operational goals and actions
  • Be the lead in OD strategy, implementation and projects e.g. workforce planning, engagement, succession planning and change management
  • Design and produce routine and ad hoc reports using Microsoft Excel on workforce information to support team and organisational needs in a timely manner

Skills and Experience:

  • Substantial proven people management skills with strong coaching/mentoring skills
  • Excellent Verbal and written communication skills including presentation and facilitation skills
  • Excellent influencing and interpersonal skills with all levels internally and externally
  • Proven expertise of employment law
  • Proven knowledge of OD (theory and practice) particularly around change & developing organisation culture and learning & development, particularly management development and staff engagement
  • Effective planning & project management skills with the ability to set and work to deadlines
  • Ability to analyse complex information (qualitative and quantitative), and recommend solutions
  • Substantial proven experience delivering successful OD projects, supporting major change, influencing, building and sustaining relationships to achieve results
  • Demonstrable experience of advising on complex change management programmes
  • Proven experience of managing conflicting priorities to agreed timelines

This is a fantastic opportunity for an Organisational Manager to join this great Hospice and to have a real impact across the charity.

To find out more, or apply for the role, please contact Claire Stevens at Hunter Merrifield

Hunter Merrifield, trading name of Huntress Search Ltd, acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.

PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.

HR Adviser

  • Up to £32000 per annum

Job purpose:

To provide a quality and consistent HR service which supports and advises managers to ensure that the HR policies are properly and consistently implemented. To undertake HR projects against commissioned outcomes under Senior HR Adviser. To actively network within the organisation to ensure a productive response in the provision of HR services. To work on sickness absence and to support general casework and recruitment initiatives across departments.

Key areas of responsibility

  • Work with Senior HR Advisers to support the development of line management capacity in order to assist them to achieve their business objectives
  • Support and enable managers to achieve solutions to management issues within the organisations cultural context.
  • Provide advice and coaching on specific day to day HR issues.

Main tasks

  • To advise managers and staff on matters across the whole spectrum of human resources, to ensure a consistent approach towards correctly implementing the organisations HR policies.
  • To assist and advise in the investigation of disciplinary and grievance cases, maintaining an awareness of current legislation and its application ensuring that policies and procedures are amended accordingly.
  • To provide support to managers and staff on redeployment in order to avoid issuing compulsory redundancy where possible.
  • To coordinate recruitment campaigns to attract and recruit appropriate candidates at all levels
  • To perform a limited counselling role and to deal with personal and telephone enquiries to ensure that staff work problems are resolved.
  • To complete statistical returns relating to specific functional areas and provide relevant information for inclusion in management reports to support the HR KPI's.
  • To assist and advise in the implementation of organisation and service reviews to ensure that strategic objectives are fulfilled and that the change programmes are embedded within this business.
  • To assist in management of change and organisational development projects. To assist in the provision of workshops for managers and staff on HR topics and new initiatives
  • To support Head of People on Continuous Improvement initiatives to support the People Strategy and Living Knowledge.
  • To monitor specific data i.e. sickness absence, competencies, equalities, conducts and liaises with and advise managers on issues arising. Attend and advise boards and appeals panels on their role and responsibilities.
  • To attend meetings with Trade Union representatives as required and provide quality advice to managers in respect of employee relations' issues to support the delivery of an effective service.
  • Responsible for undertaking Job Evaluation and advising managers in line with Pay Policy
  • Expected to demonstrate a willingness to take on a range of tasks and to develop new skills, as appropriate, in own or other departments/directorates to support the delivery of the organisations services as required by line management

Minimum requirements (essential)

  • Working towards a professional qualification (CIPD or equivalent)
  • Relevant generalist HR experience
  • Experience of providing HR advice and support to managers and other staff
  • Experience of working on projects with set outcomes and timescales from an HR perspective
  • Ability to work in a fast moving working environment
  • Up to date knowledge of employment legislation and professional HR issues
  • Diagnostic skills
  • E-literate
  • Good interpersonal, communication, influencing and negotiation skills

Hunter Merrifield, trading name of Huntress Search Ltd, acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.

PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.

Senior HR Adviser

  • Up to £39000 per annum

Job purpose

To oversee the provision of a high quality HR service. To ensure support and advice to senior managers to ensure that HR policies are properly and consistently implemented. To provide a lead on the delivery of HR projects under the direction of the HR Business Partner and support Living Knowledge strategic programmes. To actively network internally and externally to ensure the organisation continuously develops and learns from others. Ensures all operational KPIs are met by Adviser's.

Key areas of responsibility

  • Work with HR Business Partner to deliver a proactive and value added HR service to the organisation
  • Support and enable managers to achieve solutions to management issues within the organisations cultural context.
  • To manage the Adviser's to ensure HR issues are addressed in a timely manner. Working closely as Senior HRAs, to ensure excellent service delivery across both portfolio areas
  • To lead and work on HR and Strategic projects with minimum supervision from HRBPs to deliver the People Strategy and Living Knowledge
  • To ensure HR contracts are managed effectively
  • Managing a team of 3-4 Advisers

Main tasks

  • To ensure and advise managers and staff on matters across the whole spectrum of human resources.
  • To coordinate senior and complex recruitment campaigns to attract and recruit appropriate candidates at all levels.
  • To complete statistical returns relating to specific functional areas and provide relevant information for inclusion in management reports to support the HR KPI's.
  • To advise on the implementation of organisation and service reviews to ensure that strategic objectives are fulfilled and that the change programmes are embedded within this business. To work on management of change, and organisational development projects. To manage and interpret workforce information data to assist with service development and change management plans.
  • To deliver workshops for managers and staff on HR topics and new initiatives
  • To support Head of HR on various HR projects and Continuous Improvement initiatives to support the People Strategy and Living Knowledge.
  • To undertake reward reviews and make recommendations for change and improvements the meet business needs
  • Provide advice to hearing boards and appeal panels to enable them to make appropriate decisions. Advise managers on how to communicate their outcome decisions.
  • To attend meetings with Trade Union representatives as required and provide quality advice to managers in respect of employee relations' issues to support the delivery of an effective service.
  • Responsible for undertaking Job Evaluation and advising managers in line with Pay Policy
  • Ensure the fair distribution of work across Adviser's and ensure KPIs are met by all staff
  • Ensure the successful management of outsourced HR contracts
  • Ensure diversity initiates are delivered to meet KPI's and business needs
  • Expected to demonstrate a willingness to take on a range of tasks and to develop new skills, as appropriate, in own or other departments/directorates to support the delivery of the organisations services as required by line management

Minimum requirements (essential)

  • CIPD qualified or equivalent
  • Proven generalist HR experience
  • Proven successful experience of working on projects with set outcomes and timescales from an HR perspective
  • Ability to work in a fast moving working environment
  • Commitment to continuous professional development and learning
  • Up to date knowledge of employment legislation and professional HR issues
  • Diagnostic skills
  • E-literate
  • Excellent interpersonal, communication, influencing and negotiation skills
  • Able to demonstrate behaviour supporting organisations values

Hunter Merrifield, trading name of Huntress Search Ltd, acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.

PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.

Administrative Assistant

  • £20000 - £21000 per annum

The organisation works in around 25 developing countries and emerging economies every year. There are a registered UK charity who provide consultancy and training for organisations and manage multi-year projects for international funders ranging from the European Union to the British Foreign and Commonwealth Office. The organisation takes a business-like approach and are independent and non-political. They are now going through a period of expansion and change, which includes the need to streamline business processes to meet increasing demands.

Main responsibilities:

Your duties will include, but are not limited to, the following:

  • To assist in the organisation of projects related tasks such as travel arrangements, visas, contracts, budgets, course schedules, reports, invoicing and liaising with clients, consultants and suppliers.
  • To assist in the financial administration of projects including scanning, filing and preparation of reports.
  • To take minutes during our weekly and quarterly meetings and circulate weekly minutes to team members on a timely manner.
  • To support trainees and the team during the UK based courses: welcoming the trainees at the airport and assisting them during their stay, setting and clearing the training room, preparing the technical equipment, accompanying them to touristic locations or outlets.
  • To work closely with the team and ensure they are kept up to date on staff availability and on current projects.
  • To maintain filing systems and database records.
  • Under supervision of the Head of Finance; to undertake financial tasks including processing electronic payments, maintain payment and sales invoice registers; to check expenses for accuracy, to liaise with bankers on payments, currency withdrawals, deposits etc, to check credit card statements; to assist with the annual audit preparation, including completion of all project documentation.
  • To carry out general office duties e.g. Screen calls and take messages, meeting and greeting clients and visitors, signing for and distributing mail and courier packages, researching, pricing, and purchasing office supplies.
  • To perform general clerical duties that include but are not limited to photocopying, scanning, mailing, and filing.
  • To adhere to stated policies and procedures relating to health and safety, and quality management.

Normal office hours are Monday to Friday, 9.00 - 5.00, although extra duties may be required, as well as attendance at functions at other times.

Skills:

  • Strong organisational skills
  • Good level of IT skills and good working knowledge of Microsoft Office
  • Excellent organisation and time management skills with the ability to prioritise workload, deal with conflicting demands and meet tight deadlines
  • Experience of database management
  • Knowledge of financial systems and basic accounts
  • Experience of dealing with international travel logistics
  • Budgeting, including use of Excel

Personal attributes:

  • Self-starter and flexible, "can do" attitude
  • Good interpersonal skills, both verbal and written
  • Good "people person" and team player
  • Highly numerate with an exceptional eye for detail
  • Well presented

Willingness to work flexibly in line with the changing needs of the organisation

Hunter Merrifield, trading name of Huntress Search Ltd, acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.

PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.

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