JOB TITLE: Membership and Education Assistant

LOCATION: London

WORKING HOURS: 9am-5pm (35 hours per week)

We have a new and exciting opportunity to work within a specialist trade body and membership organisation. This organisation is solely dedicated to promoting the interests of the whole industry and works closely with over 1000 members.

What is the main purpose and aims of this role?

• To support the education and membership activities through excellent customer service towards members and students and by coordinating events in an organised and professional manner:
• To be the key liaison point for matters related to education and Institute membership
• To organise branch events and manage the member life cycle for the Institute
• To provide admin support to the education programme, coordinating exams, training courses and maintaining records and producing management reports and analysis
• To be the Secretary to the Institute and Education committees - arranging the meetings, producing papers, making note of the key points throughout the meeting and managing action list thereafter.

What would my responsibilities be?

• Be the first point of contact to answer phone calls and general emails providing timely, professional customer service at all times
• Working as part of a small team, assist in the delivery of major events throughout the year
• Maintain and develop the membership database
• Produce and distribute annual membership cards, crest and certificate, monitor all course work activity and convey results to new and renewing members
• To manage the annual renewals process
• Responsible for updating and developing the Institute section of the website
• Act as the Head Office point of contact for the membership Branch Chairmen
• Maintain the procedural manual for Institute activity and have oversight of the regional activities
• Organise and attend Executive and Education committee meetings and take minutes
• Organise classroom training and in-house training courses
• Organising examination venues in the UK and overseas
• Preparation of online surveys

What Key Skills do I need?

• Microsoft Excel, Word and PowerPoint
• Experience using CRM software
• Be customer service orientated
• Strong attention to detail
• Organised and able to work to strict deadlines
• Takes ownership of role and builds a strong rapport with members and students
• Solid communication skills (both verbal and written)
• Demonstrates initiative
• Enthusiasm and energy for getting the job done

What experience do I need to be successful in this post?

Candidates applying should have experience of using CRM databases and contacting members/customers by email and telephone. As well as having confident customer service skills, this role requires strong administrative skills as data entry on their systems must be accurate and regularly maintained.

As you will be part of a small team your role is vital towards ensuring the smooth running of the day to day business. Within this varied role you will also have the support to learn and develop your skills.

Ideally, we are looking for individuals who have at least 1-2 year's experience in a membership or education environment but we will consider applications from those with strong customer service and admin experience as well as right attitude and skills to grow within the role. If you feel you have the right skills and experience and are looking for a new opportunity, please apply today!

Huntress Search Ltd does not discriminate on the grounds of 'protected characteristics' as defined under the Equality Act and other relevant UK legislation.

Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.

PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.

Head of Fundraising

Salary: £46,000 to £55,000

Location: West London

Type: Permanent

Hours: Full-time (4 days a week possible)

Our client is a leading Non for profit organisation based in West London. They are looking for an experienced Fundraising professional with demonstrable experience of leading a diverse team and managing large fundraising projects. The ideal candidate will have experience within charity communications such as PR, branding and marketing.

Duties and responsibilities:

Fundraising

• Lead the fundraising strategy, in collaboration with the CEO, and in conjunction with the fundraising team
• Create and develop a fundraising strategy for major donors
• Build and maintain HNW relationships
• Make asks from major donors to obtain funding
• Oversee funding proposals across the team
• Take responsibility for the budget and maintain a pipeline
• Meet ambitious 6-7 figure income targets and achieve significant growth
• Help develop and participate with fundraising events
• Liaise with the various events team

Communications

• Develop a communications strategy, along with members of the communications team, to improve the reach and public awareness of the Charity

General

• Report to the Board when required
• Liaise and work collaboratively with colleagues across the Organisation and university partners
• Contribute to the planning team

What the client is looking for:

• Experience of working within a fundraising charity at a senior level.
• Experience of devising and implementing fundraising and communications strategies
• Experience of setting and managing both income and expenditure budgets
• Experience of successfully motivating, leading and managing teams
• Experience of major donor fundraising gift asks, including proactive stewardship with high net worth individuals to maximise involvement and support
• Proven track record of securing six to seven figure donations from major donors (individuals or organisations)
• Experience of managing communication activities as part of an integral fundraising and profile raising asset.
• Experience of working with senior stakeholders to generate income.

Huntress Search Ltd does not discriminate on the grounds of 'protected characteristics' as defined under the Equality Act and other relevant UK legislation.

Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.

PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.

LOCATION: West London

SALARY: £23k - £26k

ROLE: Permanent

Hunter Merrifield is delighted to be working with a professional member network offering business leaders the knowledge and connections to achieve greater impact. This professional member network enables C-suite executives to learn from their peers and engage in the discussions that are transforming their business environment. This is an important and exciting role which will support the growth of this organisation.

The successful candidate will be a highly organised with the ability to multitask, staying calm and being able to find a solution when a challenge arises. In this role, you will represent the professional membership by building strong relationships throughout your role, including face-to-face, ensuring that members feel represented and are maximising the membership offering.

What will my key responsibilities be in this role?

• Support all aspects of Network Membership
• Network Membership administration management
• Event management
• External Network Membership communications
• First point of contact for all Network members

What will my specific duties be in this role?

• Team Relationship
• Effectively communicate with all teams
• Ownership and management of communications calendar (member updates, event invites, etc)
• Ability to manage own workload and coordinate with own teams effectively for overall business benefit
• Ability to audit all Network database, flag errors and offer and execute solutions
• Members Relationship
• Manage new and Renewable Membership procedure
• Ability to give Members an overview of the offering
• Deal with all Membership requests
• Meetings - Event Planning and Execution
• Sending invites/reminders and tracking attendance
• Preparation of all meeting materials
• Liaise with hosts/speakers/chairs once introduced
• Greeting and interaction with Members and prospects

What do I need to be successful in this role?

To be successful in this role, you need to be able to show that you have the ability to manage multiple tasks at one time and have an eye for detail with strong administration skills. As well as engaging with the membership in your day to day role, this is a membership facing role so confidence and the ability to build strong relationships are important to the success of this role.

If you have proven experience building relationships and event planning, we would love to hear from you! Please apply within!

Huntress Search Ltd does not discriminate on the grounds of 'protected characteristics' as defined under the Equality Act and other relevant UK legislation.

Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.

PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.

Central London

£38,000-£42,000

Membership and Governance Manager

Hunter Merrifield is delighted to be supporting a leading association hire a Membership and Governance manager for a specialist profession in the healthcare sector. This is an exciting role, within a relatively new organisation which will create a real impact for this community. The successful candidate will manage all areas of the membership experience, continue to develop a growing membership and ensure it operates effectively within its governance structures.

The ideal candidate will have experience of working within a membership organisation or charity and associated governance structures. They will also be a natural self starter who is motivated by new exciting challenges. This is a pivotal role whereby you will support and engage a developing community of professionals to achieve recognition and accreditation in their field.

What will my responsibilities be?

• You'll manage all areas of the organisation ensure its membership and the profession develop strategically and achieve acceptance within the wider medical workforce.
• You'll provide support to the President and senior officers in the implementation of the wider strategy.
• You'll line manage a small team to deliver excellent service to our members and wider stakeholders.
• You'll manage the budget, ensuring maximum efficiency of resources.
• You'll work with external stakeholders such as Health Education England and other royal colleges to promote the physician associate profession and their integration into the NHS.
• You'll be accountable for governance aspects, ensuring the Board and associated working groups run effectively

What do I need to be successful in this post?

• You'll have experience of working within a membership organisation or similar and associated governance structures.
• You'll be adept at proactively building effective relationships with senior stakeholders.
• You'll have excellent project management and communication skills.
• You'll have experience of line management and managing a budget.
• You'll have an understanding of current issues in healthcare and the NHS.
• Excellent working knowledge of MS Office applications and ideally experience of working with CRM/customer databases

If you are looking for an opportunity to take your experience to more senior level where you can facilitate positive change, we'd love to hear from you - please apply today!

Huntress Search Ltd does not discriminate on the grounds of 'protected characteristics' as defined under the Equality Act and other relevant UK legislation.

Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.

PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.

Central London

2 months - part time for full time

£17p/h

I have an exciting opportunity, working with a leading government body as an interim Research and Policy Support Officer. This role is for a period of 2 months with the possibility of extension. The ideal candidate will have proven experience of policy briefing in a political environment, demonstrable research skills, and highly organised approach to their work. In this role, the successful candidate will be provide core research and policy briefings, advice and support to the high profile individuals.

What will I be doing in this role?

1. To provide core research and policy briefings, advice and support to the Assembly Member(s) across the range of their functions

2. To act as the first point of contact for the allocated Assembly Member(s) for all people within and without the organisation, representing the views and interests of the Member(s) in an effective and professional manner, and dealing with a wide range of internal and external people and organisations.

3. To manage all correspondence (including electronic) and casework received by the Member(s) concerned as required.

4. To work with the senior press officer to provide pro-active public affairs support to the Assembly Member(s), including producing policy or constituency issue reports to publication standard.

5. To take primary responsibility for the co-ordination of the given Assembly Member(s) work for Assembly meetings, in liaison with the Head of Office and other colleagues.

What do I need to be successful in this post?

1. Demonstrable research skills, to enable quick and effective grasp of information from a range of sources on a wide range of policy topics, and proven experience of policy briefing in a political / public sector organisation.

2. Demonstrable verbal and written communication skills, including experience of writing a range of different styles of document for different audiences, often within very short timescales; experience of producing information specifically for media work and/or briefings for media interviews; the ability to use a range of software and media.

3. Experience of working directly with influential, high profile people in a pressured environment and in dealing with confidential/sensitive issues and documents; the ability to work in a politically complex organisation and apply political awareness.

If you are immediately available and have the relevant skills and experience, get in touch today!

Huntress Search Ltd does not discriminate on the grounds of 'protected characteristics' as defined under the Equality Act and other relevant UK legislation.

Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.

PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.

Central London

£23,000

Member Services Officer (1 Year FTC)

We have a fantastic opportunity to support a global network representing Landscape architects and Landscape professionals. This institution is responsible for providing best practice in this industry and works closely with policymakers to shape the landscape we live in.

The successful candidates will provide administrative assistance and support to the membership and business development function, during a period of change, dealing with membership inquiries, management of data via a CRM Dynamics system and regional branches. You will provide members and registered practices with high-quality customer service which will support our members with their renewals, and subscriptions, enabling members to have a positive and engaging experience.

What would my responsibilities be?

Membership Administration

• Processing membership and registered practices applications and renewals, credit and debit card payments, direct debit mandates, chasing lapsed members in arrears and supporting membership recruitment campaigns.
• Responding promptly to inquiries (via email and by phone) from prospective members, existing members, colleagues and the general public within an agreed timeframe and to a good standard.
• Routine maintenance of the membership database. Updating records as appropriate. Identifying and resolving any anomalies.

Membership data records

• Dealing with requests for amendments to current Members details via email and telephone.
• Manage any paper membership and registered practice records and ensure compliance with data protection legislation.

Regional branches

• Co-ordination of Branch support making sure the branches have the most up to date and accurate records;
• working with the branch committee to record regional activities and events & assist with communications
• Support the coordination of the branches 12 AGMS

Digital

• Help in the development of new digital systems
• To assist the Membership and IT Manager in some aspects of IT as and when required.

What experience do I need to be successful in this post?

Essential:

• Experience in handling customers/customer service experience
• Experience in dealing with CRM Systems ideally Microsoft Dynamics
• Excellent IT skills, with good knowledge of Microsoft packages (particularly Outlook, Word, Excel and PowerPoint), CRM experience (ideally Microsoft Dynamics) and the internet.
• Excellent telephone manner and ability to communicate and sell effectively to a range of audiences

Desirable:

• Experience of working in a membership organisation or with a loyalty /alumni scheme
• Experience in handling Direct Debits
• Previous administrative experience in a customer-facing environment

If you feel you have the right skills and experience and are looking for an opportunity to grow within a dynamic team, please apply today!

Huntress Search Ltd does not discriminate on the grounds of 'protected characteristics' as defined under the Equality Act and other relevant UK legislation.

Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.

PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.

Kings Cross, London

£180-£200 per day

The IOP is a global membership network and charity at the forefront of the Physics community. They run a range of programmes that deliver an impact across education and business and work closely with policymakers to create increased awareness and understanding of the value that physics holds for all of us.

The IOP is passionate about recognition within this sector and has an established and widely recognised Awards scheme. These awards reflect the breadth of work in the physics community - spanning academia, industry, education, and outreach. This is a busy and exciting time for the team, so they are now looking to take on a confident, data-driven Project Manager to support this programme for a period of 3 -4 months.

What would I be doing on a day to day basis?

This is a diverse role with a variety of responsibilities and the successful candidate will work with teams across the organisation. Your day to day task will be split into the following areas:

Groups:

• Ensure successful delivery of 50 Groups managing governance, committees, budgets, member participation and digital presence as well as progressing potential new groups

Business Innovation & Growth Group:

• Build a delivery schedule for Business Innovation and Growth Group (network to support entrepreneurs and physicists/innovators in small, medium and large businesses), running workshops and events across nations and regions
• Run sector-focussed open innovation programmes to address industry challenges

Awards:

• Deliver the IOP's prestigious Awards programme (science awards, honorary fellows, Philips award), including coordination across other departments and marketing to stakeholders
• Increase engagement and impact of Business awards, ensuring high value to winners

General:

• Identify and manage partnerships to add value to programmes, adding delivery capacity and expanding market reach
• Lead business innovation and entrepreneurial workshops to support entrepreneurial physicists and start-up businesses.
• Manage relationships with senior level stakeholders including the Institute's members, it's Science & Innovation and Groups Committee members, as well as political, academic and industrial contacts

What do I need to be successful in this post?

• You will be a natural self-starter, with lots of energy and a good eye for detail.
• Ability to prioritise, and coordinate multiple projects and competing work demands.
• Ability to see the "big picture" while managing several small projects.
• Comfortable reporting works orally or in writing to supervisor as required.
• Positive interpersonal skills, including the ability to establish and maintain collaborative working relationships with others.
• Ability to understand, apply and use software applications including advanced skills in Salesforce, PowerPoint, Excel, and Word

I am thrilled to be supporting the IOP with this dynamic post, so if you are looking to join a progressive and vibrant organisation, apply today!

Huntress Search Ltd does not discriminate on the grounds of 'protected characteristics' as defined under the Equality Act and other relevant UK legislation.

Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.

PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.