Senior Programme Officer - Building Safety

Duration - 3 months

Pay - £25.68ph

Location - remote

Start - asap

Hours - 35 PW

Our client is a leading regulatory body based in central London. They are looking for an experienced Programme Officer to provide a professional lead on administration of the organisation's investment programmes established to improve the safety standards of existing homes in London.

Duties include but aren't limited to:

• Build and maintain effective working relationships with investment partners to support effective administration of the building safety investment programmes.
• Use professional judgement to support the effective use and management of public sector resources to maximum benefit of local communities.
• Manage the procurement of services required by the programme or project in line with procurement procedures.
• Ensure that all funding is appropriately safeguarded and utilised and risk management is embedded in all aspects of delivery and reporting.
• Analyse, assess and interpret funding bids from applicants. Manage the subsequent investment programme, ensuring key milestones are achieved. Ensure project and programme performance is accurately maintained in line with reporting requirements.
• Grow and maintain a thorough understanding of building safety and quality issues affecting residential buildings in London.
• Implement Mayoral or government policy initiatives and funding opportunities as they arise to support housing objectives.
• Ensure relevant residents and leaseholders are kept informed about remediation progress for buildings in receipt of funding.
• Use commercial and professional experience to provide constructive challenge through the use of commercial skills, business acumen and innovation and work with partners, including local authorities, to evaluate local priorities and targets and delver cost effective development solutions.
• Manage the delivery of compliance audits and ensure shortcomings in process are addressed.
• Take a lead on specific technical building safety policy areas as needed to provide a strategic lead across the building safety team and support advice to the Mayor and other key stakeholders.

Hunter Merrifield, trading name of Huntress Search Ltd, acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.

PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.

Membership Assistant

Type - Temporary

Duration - 3 months

Pay - £13.17ph

Location - SE1

Hours - 35hrs

Our client is leading charity which encourages people all ages and walks of life to stay active. They are looking for an experienced membership assistant to be first line of support for enquiries, whilst building and maintaining relationships worth members

Duties include:

• Listen and respond to the needs of each supporter, considering and understanding their personal experiences and motivations while conveying information in an appropriate and empathetic manner.
• Acknowledge and thank all donations, subscriptions, and other payments, in an appropriate, proactive and timely manner with, where appropriate, tailored and personalised responses.
• Investigate and research any problems, issues or complaints, liaising with other departments where necessary to reach a resolve, ensuring the supporter is kept up to date throughout.
• Actively maintain an understanding of different projects (campaigns, fundraising etc), to ensure the best quality of supporter care is given.
• Act as an ambassador for supporters and members across the organisation, sharing your unique insight with colleagues.
• Update the CRM database by logging all interactions, with a high level of accuracy, in line with the charity's processes and procedures and data protection legislation. Use this information to create and develop relationships with existing and potential supporters.
• Respond to high volumes and a diverse range of enquiries, via multiple communications channels (including phone, email and post) in an appropriate, proactive and timely manner.
• Comply with all processes and procedures in line with the charity's policy, data protection & Gift Aid legislation
• Handle and process a range of payments, including cash, cheques, credit/debit cards and Direct Debits. Maintain database integrity.
• Support and steward key volunteers such as Membership Secretaries, providing training and guidance where needed.
• Manage feedback and complaints, in line with procedures set, and where possible turning complaints around.
• Input into new digital product development (including website and mobile) to ensure members get additional value out of their membership and to support volunteers in recruiting and retaining members.
• Manage office volunteers, ensuring they feel valued and supported to carry out their tasks effectively.

What the client is looking for:

Essentials

• A high standard of organisational, interpersonal and communication skills.
• An excellent telephone manner.
• An ability to maintain high levels of accuracy at all times.
• Ability to adapt style, tone and content to provide a tailored service to supporters.
• Ability to show initiative and determination to investigate and solve complex enquiries.
• Excellent time management and organisational skills enabling you to plan and prioritise incoming workloads to SLAs set.
• A proven experience of working in a busy customer/supporter service environment.
• A team player, able to develop collaborative, strong and effective working relationships.

Desirables:

• Experience in working with volunteers, preferably in a multi-site or GB-wide context
• Database experience
• Interest in walking and/or being an advocate for the outdoors and natural environment.
• Experience in using multiple systems such as customer care ticket systems (like Zendesk), CRM database and telephone management systems.

Hunter Merrifield, trading name of Huntress Search Ltd, acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.

PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.

Corporate Executive - Mat cover

Type - Temporary

Start Date - 9th August 2021 - 31st March 2022 (with a possible extension)

Salary - £21,500 - £23,000

Office Location - W1/work from home once initial training is complete

Our client is a leading Marketing association, looking for a bright and enthusiastic individual to provide an effective and efficient advice service to all enquirers (both consumers and from the industry) into the office on all aspects of preference services.

This role would suit a school leaver looking to explore and expand their experience within customer service and administration.

Key responsibilities

1. Provide advice and guidance to consumers

• Answer consumer telephone queries
• Manage and process the handling of complaints including logging of company responses
• Check consumer entries on the on-line computer
• Prepare and send correspondence as appropriate
• Prepare reports of activity for management where applicable
• Keep all data files updated & accurate and identify any problems to the Manager, as well as the relevant suppliers.

2. Provide administrative and clerical support

• Respond to email queries
• Answering telephone queries
• Receive and sort mail as required
• Manage the process of registration
• Liaison with telephone marketers, consumers, Information Commissioner's Office, Subscribers, and Suppliers, as required

3. General duties

• Liaise with outside suppliers as required
• In conjunction with appropriate staff, ensure that Office, and Health and Safety procedures are complied with
• Undertake such other tasks and duties i.e. reception cover as may be required from time to time.

Hunter Merrifield, trading name of Huntress Search Ltd, acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.

PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.

Commercial Manager

Pay - £314.55

Duration - 9 months

Start - ASAP

Delivery of specific commercial activities and their inter relation on work-streams, projects and programmes, or elements of major projects and programmes, to deliver objectives and achieve commercial control, including:

• Identifying and assessing potential risks to commercial agreements and supplier performance. Also, to include as required:
• Planning, delivering, and managing procurement activities to deliver contracts and frameworks for works, goods, and services contracts. Including prequalification, tender and negotiation of contracts and contact award recommendations using procurement processes and systems.
• Supply-chain analysis, development and implementation of procurement strategies and category plans
• Management of cost analysis, bench-marking, estimating and cost planning using construction and engineering industry market economics and understanding their impact on cost and price.
• Management of construction, engineering, supply and service contracts.
• Preparation of detailed analysis of variances and explanations, and understanding of concept of, and ability to calculate earned value.
• Formulation of negotiation parameters, analysis and interpretation of commercial data and demonstration of flexibility whilst achieving negotiation objectives.
• Management of claims, mitigation and advising on defence of claims, including analysis of the various parties' positions.

What the client is looking for:

• Good knowledge of how the various commercial activities interrelate and are applied on work streams, projects and programmes.
• Effective deployment of market information in strategy development.
• Able to produce estimates for schemes; able to deliver construction cost analyses.
• Knowledge of JCT, ICE and NEC forms and ability to manage contract administration
• Knowledge of construction case law; ability to plan and deliver cost management.
• Detailed project management knowledge; experience of managing customer and supplier relationships.

Hunter Merrifield, trading name of Huntress Search Ltd, acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.

PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.

Assistant Commercial Manager

Pay - £208.92 per day

Duration - 6 months

Location - remote

Start - ASAP

What the role includes:

• Identify, negotiate and implement contract & framework agreements which deliver high value for money
• Maintain accurate auditable records of procurement process compliance
• Assist reviews/negotiations of contracts during their term to ensure continued fitness for purpose with respect to scope, budget and performance change, risk and be responsible, day to day, for the development, negotiation and agreement of TfL Change Requests.
• Plan and engage with users to understand contract specifications and with suppliers to develop profile of delivery capability
• Build into contract & framework developments, TfL's sustainable procurement obligations and preferences including assurance of procurement authority level adherence
• Conduct procurement process in a collaborative manner (advice, tendering, evaluation award & contract management) efficiently using preferred technology-based methods
• Build supplier, category and market understanding through performance management, research and stakeholder briefings
• Engage with CIPS (or similar) professional training. Deputise for immediate manager from time to time
• Prepare timely and accurate management information (e.g. lead buyer reports) covering aspects of stakeholder engagement in the procurement process lifecycle.

The successful candidate will have:

• Qualified to CIPS professional standard or equivalent.
• Detailed knowledge and understanding of current domestic and EU legislative requirements and proven experience in applying these to day-to-day procurement activities and documentation.
• Computer literate and experienced in use of standard spreadsheet and WP software packages.
• Ability to communicate effectively and to influence others through presentations, negotiation and written reports at all levels, i.e. up to Director level within TfL and up to Managing Director level externally.
• Proven resource management and skills to be able to prioritise work in a highly pressurised environment.
• Proven experience in commercial negotiations for procurements for at least two life cycles.
• Experience of managing a small team of specialists and /or ability to prioritise and work on own initiative.
• Experience in contract/purchase order management and administration and proven experience in using supporting office systems. Some experience of using SAP is desirable.
• Experience in preparing, reviewing and agreeing Contract terms and conditions and commercial schedules.

Hunter Merrifield, trading name of Huntress Search Ltd, acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.

PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.

Senior Programme Officer - Building Safety

Duration - 3 months

Pay - £25.68ph

Location - remote

Start - asap

Hours - 35 PW

Our client is a leading regulatory body based in central London. They are looking for an experienced Programme Officer to provide a professional lead on administration of the organisation's investment programmes established to improve the safety standards of existing homes in London.

Duties include but aren't limited to:

• Build and maintain effective working relationships with investment partners to support effective administration of the building safety investment programmes.
• Use professional judgement to support the effective use and management of public sector resources to maximum benefit of local communities.
• Manage the procurement of services required by the programme or project in line with procurement procedures.
• Ensure that all funding is appropriately safeguarded and utilised and risk management is embedded in all aspects of delivery and reporting.
• Analyse, assess and interpret funding bids from applicants. Manage the subsequent investment programme, ensuring key milestones are achieved. Ensure project and programme performance is accurately maintained in line with reporting requirements.
• Grow and maintain a thorough understanding of building safety and quality issues affecting residential buildings in London.
• Implement Mayoral or government policy initiatives and funding opportunities as they arise to support housing objectives.
• Ensure relevant residents and leaseholders are kept informed about remediation progress for buildings in receipt of funding.
• Use commercial and professional experience to provide constructive challenge through the use of commercial skills, business acumen and innovation and work with partners, including local authorities, to evaluate local priorities and targets and delver cost effective development solutions.
• Manage the delivery of compliance audits and ensure shortcomings in process are addressed.
• Take a lead on specific technical building safety policy areas as needed to provide a strategic lead across the building safety team and support advice to the Mayor and other key stakeholders.

Hunter Merrifield, trading name of Huntress Search Ltd, acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.

PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.

Content Designer

Duration: 6 months

Start Date: ASAP

Salary: negotiable

Type: Temporary

Out client is a leading regulatory body based in central London. They are looking for an experienced content specialist to support the Learning and Development Skills Manager in modernising the training programmes related to the People Strategy team, including digitising the current core suite of training materials into E-learning packages, bite-sized video learning's, assessments etc.

Duties include but am not limited to:

• Independently design, script and create engaging, innovative e-learning and animated videos enhancing existing training material as well as developing new content.
• Design and create infographics and artwork related to the training material and for other digital platforms, such as website, External SharePoint, Members' Area, social media platforms.
• Manage documents, core training material and learner competencies on the LMS and other collaborative platforms.
• Support the administration and maintenance of the Learning Management System (LMS) and drive 100% customer service satisfaction, such as managing repository, creating classroom sessions, uploading SCORM content, creating learner paths, reporting, csv uploads and more.
• Support in the secretarial duties for the governance groups related to the People Strategy team and manage relevant documents for the groups.
• Support the training delivery for stakeholders and their key users on the LMS, the LMS helpline, and the use of any other relevant digital platforms.
• Support the review of industry accident and incident reports, industry regulation and rule changes highlighting materials and media that require improvement or updates
• Support the management of platforms, such as website, Members' Area, social media platforms.
• Support the gap analysis review of the existing industry training programmes to support ongoing development implementing best practice learning strategies and course media.
• Keep up-to-date with the latest technologies in the training industry and how it may be embedded into the organisation.
• Provide regular progress updates to the Head of People Strategy, Principle Workforce Development and Planning Manager and Learning and Development Skills Manager.
• Keep records of all training materials and media developed and enhanced to enable a thorough review and evaluation

What the client is looking for:

• Educated to Degree or equivalent standard
• Previous experience of managing and delivering high level projects
• Understanding of modern training methods including blended learning
• Effectively manage priorities, work proactively and independently as well as contribute as a team player
• Able to independently convert existing training materials into innovative digital media with high attention to detail
• Able to design and deliver bespoke training interventions
• Documentation management and quality assurance skills
• A good aptitude for analytical and problem solving, with good analysis and documentation skills
• High standard of written English and effective written and verbal communication skills
• Excellent knowledge and competency in the use of MS Office, SharePoint, Articulate Storyline and Rise 360, Adobe Creative Cloud Suite, LMS and associated design packages
• Experience in graphic design techniques
• Ability to deliver training and coaching to wider team members

Hunter Merrifield, trading name of Huntress Search Ltd, acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.

PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.

Membership Assistant

Type - Temporary

Duration - 3 months

Pay - £13.17ph

Location - remote

Hours - 35hrs

Our client is leading charity which encourages people all ages and walks of life to stay active. They are looking for an experienced membership assistant to be first line of support for enquiries, whilst building and maintaining relationships worth members

Duties include:

• Listen and respond to the needs of each supporter, considering and understanding their personal experiences and motivations while conveying information in an appropriate and empathetic manner.
• Acknowledge and thank all donations, subscriptions, and other payments, in an appropriate, proactive and timely manner with, where appropriate, tailored and personalised responses.
• Investigate and research any problems, issues or complaints, liaising with other departments where necessary to reach a resolve, ensuring the supporter is kept up to date throughout.
• Actively maintain an understanding of different projects (campaigns, fundraising etc), to ensure the best quality of supporter care is given.
• Act as an ambassador for supporters and members across the organisation, sharing your unique insight with colleagues.
• Update the CRM database by logging all interactions, with a high level of accuracy, in line with the charity's processes and procedures and data protection legislation. Use this information to create and develop relationships with existing and potential supporters.
• Respond to high volumes and a diverse range of enquiries, via multiple communications channels (including phone, email and post) in an appropriate, proactive and timely manner.
• Comply with all processes and procedures in line with the charity's policy, data protection & Gift Aid legislation
• Handle and process a range of payments, including cash, cheques, credit/debit cards and Direct Debits. Maintain database integrity.
• Support and steward key volunteers such as Membership Secretaries, providing training and guidance where needed.
• Manage feedback and complaints, in line with procedures set, and where possible turning complaints around.
• Input into new digital product development (including website and mobile) to ensure members get additional value out of their membership and to support volunteers in recruiting and retaining members.
• Manage office volunteers, ensuring they feel valued and supported to carry out their tasks effectively.

What the client is looking for:

Essentials

• A high standard of organisational, interpersonal and communication skills.
• An excellent telephone manner.
• An ability to maintain high levels of accuracy at all times.
• Ability to adapt style, tone and content to provide a tailored service to supporters.
• Ability to show initiative and determination to investigate and solve complex enquiries.
• Excellent time management and organisational skills enabling you to plan and prioritise incoming workloads to SLAs set.
• A proven experience of working in a busy customer/supporter service environment.
• A team player, able to develop collaborative, strong and effective working relationships.

Desirables:

• Experience in working with volunteers, preferably in a multi-site or GB-wide context
• Database experience
• Interest in walking and/or being an advocate for the outdoors and natural environment.
• Experience in using multiple systems such as customer care ticket systems (like Zendesk), CRM database and telephone management systems.

Hunter Merrifield, trading name of Huntress Search Ltd, acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.

PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.

Corporate Executive - Mat cover

Type - Temporary

Start Date - 9th August 2021 - 31st March 2022 (with a possible extension)

Salary - £21,500 - £23,000

Office Location - W1/work from home once initial training is complete

Interviews - wk commencing 19th July 2021

Our client is a leading Marketing association, looking for a bright and enthusiastic individual to provide an effective and efficient advice service to all enquirers (both consumers and from the industry) into the office on all aspects of preference services.

This role would suit a school leaver looking to explore and expand their experience within customer service and administration.

Key responsibilities

1. Provide advice and guidance to consumers

• Answer consumer telephone queries
• Manage and process the handling of complaints including logging of company responses
• Check consumer entries on the on-line computer
• Prepare and send correspondence as appropriate
• Prepare reports of activity for management where applicable
• Keep all data files updated & accurate and identify any problems to the Manager, as well as the relevant suppliers.

2. Provide administrative and clerical support

• Respond to email queries
• Answering telephone queries
• Receive and sort mail as required
• Manage the process of registration
• Liaison with telephone marketers, consumers, Information Commissioner's Office, Subscribers, and Suppliers, as required

3. General duties

• Liaise with outside suppliers as required
• In conjunction with appropriate staff, ensure that Office, and Health and Safety procedures are complied with
• Undertake such other tasks and duties i.e. reception cover as may be required from time to time.

Hunter Merrifield, trading name of Huntress Search Ltd, acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.

PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.

Commercial/Project Support Officer

Start Date - ASAP

End date - 21/11/21

PAYE - £180.05 PAYE

The role is inside IR35

Our client is a leader within the transportation industry, who are looking for an experienced project support officer to assist them on an interim period.

Job details:

• Experience working with or alongside a Local Borough (Desirable).
• Basic Commercial Experience (Essential)
• Experience of collecting and analyse data using Excel (I.e. Intermediate excel skills with the ability to use pivot tables and formulas like sumif, vlookups, etc) (essential)
• Experience using SAP for invoicing (Desirable)
• Able to present effective during meeting and covey message in a clear and concise manner (Essential)
• Undertake Project Control activities and prepare reports for the GLA (Essential)
• Building working relationships and communicate effectively, both orally and in writing (Essential)
• Ability to working in multi-disciplinary matrix-managed environments reporting to more than one person (Essential)
• Proficient use of Microsoft Office 365 including SharePoint and MS Teams (Essential)
• Taking personal responsibility and accountability for work (Essential)

Hunter Merrifield, trading name of Huntress Search Ltd, acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.

PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.