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Customer Support Officer - Membership

  • £22000 - £24000 per annum

Customer Support Advisors - Contact Centre - City Based - £22 - 24K DOE

We are delighted to be working with an internationally renowned professional body to hire four new Customer Support Advisors. The successful candidates will be the first point of resolution for all customer-related enquiries, providing customers with advice and guidance. This is an excellent opportunity to build experience and join an established organisation who offer development and support of their staff.

What will my responsibilities be?

  • To contribute to the achievement of specified objectives and service level targets relating to the work the Customer Services Division, and in particular the Customer Support team.
  • To respond to all enquiries from customers up to the first level resolution and refer any second resolution calls to other parts of the Division or other sections across the organisation as appropriate.
  • To contribute to the provision of excellent service to internal and external customers by ensuring the prompt, efficient and accurate handling of all enquiries.
  • To make necessary amendments to the database accurately and securely and within agreed Service Level targets.
  • To identify areas of work that can be streamlined and developed.

What do I need to be successful in this post?

  • Call centre experience
  • Administration experience
  • Use of databases
  • Use of Microsoft packages Word and Excel
  • Strong customer focus both internal and external
  • Ability to organise with attention to detail
  • Ability to work on own initiative and as part of a team
  • Ability to meet deadlines

If you have a passion for customer service and want to grow with the support of a fantastic employer, please get in touch today. Interviews are taking place w/c 11th November and appointments will be made w/c 18th November.

Huntress Search Ltd does not discriminate on the grounds of 'protected characteristics' as defined under the Equality Act and other relevant UK legislation.

Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.

PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.

Marketing Manager - Professional Membership Body

Marketing Manager - c£40K - West End / City - Permanent

We are delighted to represent the Executive Director of this leading and innovative brand within the membership world as they look for the final hire for their new team. This is an exciting role where you will have responsibility for creating and managing effective marketing and communications campaigns to recruit new / retain existing members, create and shape brand awareness strategies and raise awareness of the profession that the represent as well as delivering an attraction strategy for their educational arm.

The team are relatively new and are being led by a people driven leader who is passionate about their team, their well being and personal development. An impressive ten year plan to expand the business nationally and then globally is in place and you will bring your understanding of marketing within the membership sector to the table and help them drive this exciting project forward.

What will you be responsible for?


You will be responsible for the line management of two Marketing Executives and work closely with them to ontribute to the development of the overall strategic marketing and communications plan and lead on its tactical implementation. You will take the lead on Marketing and communications plans, and be confident using data, analytics and insights to inform your decision making process. You will need to be a strong colloborator and work closely with your colleagues in Marketing as well as ensuring that you and your team have an excellent reputation internally for customer service and shaping tactical activities. A good working knowledge of digital marketing is key as you will work closely with the digital team to ensure that online campaigns are a success.


Copy, design, content and print knowledge and expertise are key and you will be confident writing clear and compelling copy for audio-visual, electronic and print materials as well as merchandise. You will be confident working closely with a media agency to produce press releases, respond to media enquiries, prepare statements, put together media materials and organise press events. Research will also play a key part in your role and you will conduct market and audience research including customer profiling.


What will you need to do the job well?
· You will have a well developed knowledge of the full marketing mix, channels, tools and techniques
· Strong people management skills and a demonstrable professional interest in being a line manager, leader and role model. Ability to inspire others by engaging them in the organisation's vision and supporting them through periods of change
· Sound commercial awareness and deft at spotting opportunities, thinking strategically and creatively, and meeting targets. Able to evaluate and make the right decisions about how to invest the organisation's resources
· Excellent communication skills
· Strong stakeholder management skills
· Excellent project and campaign management skills
· Highly effective writing, editing and proofreading skills: With the ability to identify and tailor key messages, write compelling copy, and adapt the tone and style of writing for range of channels and audiences
· Sound research and analysis: Adept at analysing external and internal data on markets, trends, competitors, members, prospects and the impact of campaigns
· Drive and determination: To achieve success, with strong professional pride and commitment to driving campaigns and activities forward to meet and exceed goals
· Good understanding of digital marketing channels and tools: With knowledge and experience of using websites, CMS and CRM systems, Google Analytics, SEO, PPC, email and social media
What qualifications will you need to get the best out of this role?
· Educated to degree level or equivalent
· Experience of leading a marketing team, ideally in the context of multiple brands and in the not-for-profit sector
· Broad multi-channel marketing and communications knowledge including experience of print, digital, brand management and events
· Proven track record of successful project and campaign management with experience of using databases, manipulating data for campaigns and delivering to deadlines
· Proven experience of copywriting, editing and proofreading for a range of audiences
· Experience of working with and effectively managing multiple stakeholder relationships
· Demonstrable track record of spotting business opportunities and driving improvement
· Professional marketing qualification or working towards (CIM or similar)
· Experience of working in a membership organisation
· Experience of marketing to a global audience
· Successful experience of line managing teams through periods of change

The role is based in lovely open plan offices near Chancery Lane, London, and will require occasional travel (mostly in the UK) to attend events and client meetings

What can our client offer you?

· A fantastic pension scheme, life assurance, Interest free season ticket loan · Perkbox benefits, 25days holiday 3 for Christmas closure, Flexible working, Career development and a warm friendly culture where you will thrive!

Huntress Search Ltd does not discriminate on the grounds of 'protected characteristics' as defined under the Equality Act and other relevant UK legislation.

Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.

PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.

Digital Marketing & Communications Manager

Digital Marketing & Communications Manager

Permanent - FT - £43,500 - London

This is an exciting new role which is moving fast with interviews taking place on the 4th November! This role requires a dynamic marketeer who wants to lead and develop a team of four communications professionals including; Senior Digital Marketing Officer, the Events and Marketing Officer, the Marketing and Communications Officer and the Content and Media Officer. Taking the lead on marketing, communications, media and brand activities, from strategic planning to operational oversight, this is a role which offers variety and requires someone who can think on their feet!

What will I be responsible for?

· Marketing strategies and brand development

· Brand management

· Event management

· Media relations

What will I do day-to-day?

Marketing strategies & brand development

· Design and deliver new marketing campaigns to embed our Locality brand

· Support the Director of Communications and Engagement to prepare and deliver the engagement, brand and content strategy

· Support the Director of Communications and Engagement to lead a sector partnership delivering a digital programme to support & inspire local people to get involved in their communities.

· Reporting and monitoring results, using metrics to improve performance

· Carry out competitor analysis, market research and customer segmentation

· Work in partnership with the Membership Manager to align activities to recruit and retain members whilst rolling out a new membership model including the development of the digital offer.

Brand management

· Grow, develop and embed the brand campaign

· Support the wider team to use the refreshed brand and brand language across all communications

Lead the marketing consultancy offer and contracts

· Refine and develop the offer based on market research and other evidence

· Work closely with the services team to manage client relationships

· Work closely with the services team to create and deliver partner/funder contracts

Event management

· Work with the Events and Marketing Officer to ensure all events are delivered to a high standard

· Support the team to deliver the annual Convention - the biggest community sector event of the year for over 500 delegates

Media relations

· Build relationships with key media targets

· Work with the policy team to secure media coverage for our key campaigns

Internal & external leadership

· Lead the team: inspire and support a high performing marketing and communications team

· Lead internally: build strong internal relationships

· Lead externally: build strong working relationships with external partners

Other duties

· Manage the marketing and communications budget

· Commission and manage agency relationships - printers and designers

· Ensure compliance with our regulatory requirements

· Prepare reports for funders and partners

· Seek new funding and prepare proposals and tenders

· Be responsible for a programme of internal communications

What is the role really like?

The team are small, passionate and care deeply about engaging with local communities. There is a great deal of support from this close knit unit and a chance to really embrace all areas of comms, marketing and branding. It is a great opportunity for a digital comms expert to push and challenge themselves and the team!

Contact us today to hear more!

Huntress Search Ltd does not discriminate on the grounds of 'protected characteristics' as defined under the Equality Act and other relevant UK legislation.

Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.

PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.

Community Engagement Manager - Publishing & Membership

Community Engagement Manager - up to £35K - West End
Building communities between Publishing and the Scientific world!

This exciting role sits within a dynamic and energetic Marketing and Communications team who are seeking a Community Engagement Manager to drive forward their strategic initiatives. You will be working to engage a wider scientific community and building and developing membership groups and sub-groups. You will be a passionate organiser and a diplomatic and intelligent relationship builder who will be tasked with drawing together interdepartmental activities and facilitating the cohesive working of these elements. To enjoy this role and make it a successful and rewarding one you will have exceptional communication, project management and relationship management skills. You will have a 'bigger picture' mindset and proactively engage with colleagues at every opportunity.

What will you be responsible for?

Your day to day duties will vary but will all have a key focus on continued engagement and retention of the organisations members, promoting membership that has longevity as well as developing a strategy for member recruitment on a national and international scale! This is a role where you will be face to face on a regular basis with internal colleagues as well as external paying members and you will always be seeking ways to realise opportunities as well as income streams for the organisation. You will have a keen analytic mind and be confident developing content, messages and devising data markers for the membership strategy. You will build strong relationships with relevant, insightful partners and ensure that the organisations brand and marketing strategy support the membership attraction plans in a cohesive and effective way. You will also be expected to attend public speaking events to raise the profile of the team and to ensure that all members have a way to express their views and opinions.

What skills will I need to do the job successfully?
We are looking for at lease 2 years' experience in a similar role and an enthusiasm for the life sciences would be an advantage.

A Degree or equivalent would be desirable.

You will be able to demonstrate experience of delivering strategic and effective engagement campaigns within a membership, academic, learned society or industry setting.

Experience of managing and delivering on multi-stakeholder projects.

Effective networking, with demonstrable experience of realising opportunities for engagement identified via this route.

Creative thinking, excellent organizational skills and ability to multi-task.

Ability to interact confidently and effectively with internal and external stakeholders at varied levels of seniority.

Excellent communication skills, both written and oral, with proven experience of creating engaging content for retention and engagement campaigns.

Excellent attention to detail, along with the ability to see the bigger picture and identify opportunities for synergy within Group activities as well as in engagement campaigns/activities.

This is a wonderful role within small but far reaching organisation who support their staff and create a warm, welcoming environment in which you will succeed!




Huntress Search Ltd does not discriminate on the grounds of 'protected characteristics' as defined under the Equality Act and other relevant UK legislation.

Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.

PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.

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