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Membership Engagement Coordinator

  • £26000 - £30000 per annum

Membership Engagement Coordinator

Hunter Merrifield are pleased to be working with a professional membership association and charity that are aiming to improve women's health through the provision of the highest quality education and research around ultrasound in Obstetrics and Gynecology. They have over 15,700 members based in 140 countries and is the leading international society in its niche medical speciality.

This is an exciting opportunity for an enthusiastic and proactive individual to join the team and to support them in achieving their strategic goals.

You will have a vital role in the growth of the membership and increasing the Society's profile internationally, engaging with existing members with the purpose of retaining them, all whilst providing the highest quality of service.

What will my responsibilities be in this role?

  • Acting as a main point of contact for members and constantly improving quality of service for members and other stakeholders
  • Working with the Director of Communications and Marketing and Director of Operations to improve and develop appropriate systems of working for membership and marketing.
  • Develop a proactive and results driven culture within the team, whilst promoting a collaborative approach to working with internal departments
  • Implementing effective membership processes and fulfilment that champion high levels of customer service.
  • Regular data reporting: web analytics, social media, member numbers etc
  • Developing and implementing the Society's marketing and promotion plan and sourcing new promotional opportunities including content for email campaigns, Facebook, direct mailings and the Society's member newsletter.
  • Supporting the design and implementation of a loyalty programme for members
  • Working across the events, education and journal teams to ensure member communication is coherent and current.
  • Performing market evaluations and analysing member needs to improve member services and products.
  • Expanding and managing the Society's Trainee membership program.

What experience do I need to be successful in this role?

Essential

  • Minimum 3 years in a relevant role
  • Working for a membership organisation
  • Organising own workload
  • Creating and implementing quality processes
  • Organising and implement marketing campaigns
  • CRM / CMS / website projects

Desirable

  • Working with international committees
  • Working with medical professionals

What knowledge and skills do I need for this role?

  • Exceptional communication skills (written and verbal) across different cultures / professions
  • Ability to manage a varied and unpredictable workload
  • A good level of IT literacy including use of databases and Power Point.
  • Relationship building
  • Accuracy and attention to detail
  • Writing news / reports
  • Social media and digital communications

Personal qualities

  • Proactive and autonomous
  • Personable and approachable
  • Dynamic and well organised
  • Flexible and team orientated
  • Customer orientated
  • Awareness of and interest in issues in global public health / women's health
  • Willingness and ability to travel overseas on occasions.

If your experiences match what we are looking for, we would love to hear from you… Please apply within!

Huntress Search Ltd does not discriminate on the grounds of 'protected characteristics' as defined under the Equality Act and other relevant UK legislation.

Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.

PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.

Deputy Regional Manager (Part time)

  • £19000 - £19500 per annum

Deputy Regional Manager West Midlands, Oxford and Thames Valley - Membership Support & Global Engagement

This is a part time role (28 hours a week)

Hunter Merrifield are proud to be working with a Royal College playing a pivotal role in setting the standards and through a variety of activities, influences the quality of medical practice in hospitals. They conduct examinations, carry out training, education and research activities and advise the Government and the profession on health and medical matters.

This is an exciting opportunity to join a close knit and hardworking team where you will be the central focal point of support for members. You will play an important role in planning and organising local education events while providing full administrative support to the regional advisers you will liaise closely with a variety of people including; regional speciality advisers, college tutors, associate college tutors and other regional stakeholders, as well as fellows and members like consultants, doctors in training, or students. This role will involve travel around the region and meetings in external venues and local hospitals.

In this varied role, your responsibilities will include;

  • Work together with the regional manager to plan, organise and deliver a wide range of regional educational conferences, training events and the President's annual regional visit in each region held at various key locations across West Midlands & Oxford and Thames Valley.
  • Provide administrative support to the regional advisers by organising and servicing regular meetings.
  • Assist in the development of local membership support and engagement and participate in the collection of membership and event data while actively seeking opportunities to promote member support to local members.
  • Establish effective working relationships with key stakeholders, networks, health care professionals and training providers and deal with any enquiries.
  • Work closely with and maintain positive relationships regional staff.
  • Manage and Maintain systems, such as CRM, Dotmailer and Survey Monkey.
  • Manage the delivery of written examinations and take part inn invigilating exams.
  • Co-ordinate the approval process of job descriptions. Providing administrative support for regional stakeholders to facilitate the approval of consultant, associate specialist and specialist registrar job descriptions within the region.

This role would suit a hardworking, passionate team player with charity, professional membership body or health sector experience along with experience of organising conferences, workshops, seminars or public events.

Your experience should also include;

  • Customer services and relationship management experience
  • Proficient in the use of Microsoft Office packages e.g. Word, Excel, PowerPoint and Outlook and database systems e.g. CRM
  • Experience of financial monitoring and budget management
  • Ability to work flexibly
  • Willing to travel within the UK
  • Driver and/or access to car transport to facilitate travel across the region

If you feel that this is the perfect role for you, please get in touch!

Huntress Search Ltd does not discriminate on the grounds of 'protected characteristics' as defined under the Equality Act and other relevant UK legislation.

Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.

PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.

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