CRM /CMS Digital Project Manager

(£30K to £40K depending on experience pro-rata, P/T)

Job Purpose

The Institute are embarking upon a digital transformation programme that will revolutionise how the organisation works and interacts with members and stakeholders and the role of CRM/CMS Digital Project Manager will be key to the successful delivery of this exciting project.

The post holder will be responsible for the successful implementation/configuration and delivery of the new CRM/CMS system and web portal

The CRM/CMS Digital Project Manager will work closely with all areas of the organisation to understand requirements and liaise with key stakeholders/suppliers and developers to deliver the organisation's digital goals.

Responsible to
Reporting to Program Manager

Key Responsibilities

• To be an integral part of the CRM/CMS project implementation team ensuring that new functionality is fully maximised.
• Responsible for contributing to overall CRM/CMS project objectives, specifically the identified business requirements and hence the functionality deliverables.
• Analyse, process map and quality assure current/proposed future internal processes and external member journeys ensuring the processes are fully documented and tested
• Support the configuration of the web portal, the new business processes and define and be responsible for user acceptance testing (UAT) of overall solution.
• Deliver appropriate CRM/CMS reporting capability to enable the organisation to take a knowledge-led approach.
• Document and cascade the new business processes/systems and ways of working to key internal stakeholders/staff members.
• Work on data cleansing and consider data segmentation for both the website and new CRM/CMS to maximise reporting and communications.
• Support the delivery team on data migration relating to membership activities.
• Implement GDPR compliant processes.
• As a super-user of the new systems, support roll-out of training to end users

Person Specification

Essential Skills, Experience & Knowledge

• Minimum of 5 years' experience of managing business processes in a membership organisation
• Proven design and implementation of good practice membership organisation business processes
• Successful implementation and configuration of CRM/CMS technologies within a membership organisation as 'product owner' and 'super-user'
• Working knowledge of DPA and GDPR
• Excellent communication, engagement and stakeholder management skills and a real team player
• Self-starter and proven ability to deliver against milestones

Desirable Skills, Experience & Knowledge

• Line management experience
• International work experience
• Experience within Third Sector

Behaviours valued in this role:

• Tenacity to see a job through to completion
• Respect for the views of others
• Ambition to inspire high quality output
• Tolerance for, and ability to handle, detail.
• Honesty & integrity to build the trust of colleagues

Application Process

To apply for this role please submit a copy of your Curriculum Vitae (CV)

Huntress Search Ltd does not discriminate on the grounds of 'protected characteristics' as defined under the Equality Act and other relevant UK legislation.

Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.

PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.

CRM /CMS Digital Project Manager

(£30K to £40K depending on experience pro-rata, P/T)

Job Purpose

The Institute are embarking upon a digital transformation programme that will revolutionise how the organisation works and interacts with members and stakeholders and the role of CRM/CMS Digital Project Manager will be key to the successful delivery of this exciting project.

The post holder will be responsible for the successful implementation/configuration and delivery of the new CRM/CMS system and web portal

The CRM/CMS Digital Project Manager will work closely with all areas of the organisation to understand requirements and liaise with key stakeholders/suppliers and developers to deliver the organisation's digital goals.

Responsible to
Reporting to Program Manager

Key Responsibilities

• To be an integral part of the CRM/CMS project implementation team ensuring that new functionality is fully maximised.
• Responsible for contributing to overall CRM/CMS project objectives, specifically the identified business requirements and hence the functionality deliverables.
• Analyse, process map and quality assure current/proposed future internal processes and external member journeys ensuring the processes are fully documented and tested
• Support the configuration of the web portal, the new business processes and define and be responsible for user acceptance testing (UAT) of overall solution.
• Deliver appropriate CRM/CMS reporting capability to enable the organisation to take a knowledge-led approach.
• Document and cascade the new business processes/systems and ways of working to key internal stakeholders/staff members.
• Work on data cleansing and consider data segmentation for both the website and new CRM/CMS to maximise reporting and communications.
• Support the delivery team on data migration relating to membership activities.
• Implement GDPR compliant processes.
• As a super-user of the new systems, support roll-out of training to end users

Person Specification

Essential Skills, Experience & Knowledge

• Minimum of 5 years' experience of managing business processes in a membership organisation
• Proven design and implementation of good practice membership organisation business processes
• Successful implementation and configuration of CRM/CMS technologies within a membership organisation as 'product owner' and 'super-user'
• Working knowledge of DPA and GDPR
• Excellent communication, engagement and stakeholder management skills and a real team player
• Self-starter and proven ability to deliver against milestones

Desirable Skills, Experience & Knowledge

• Line management experience
• International work experience
• Experience within Third Sector

Behaviours valued in this role:

• Tenacity to see a job through to completion
• Respect for the views of others
• Ambition to inspire high quality output
• Tolerance for, and ability to handle, detail.
• Honesty & integrity to build the trust of colleagues

Application Process

To apply for this role please submit a copy of your Curriculum Vitae (CV)

Huntress Search Ltd does not discriminate on the grounds of 'protected characteristics' as defined under the Equality Act and other relevant UK legislation.

Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.

PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.

Job Seniority: Administrator

Job Function: Communications/Marketing

Job Title:  Membership – Conferences and Events Officer

Fixed term contract until 31 December 2018

Salary– £25,000-£28,000 pro-rata (dependent on experience)

Hours: 35 per week full time – 9.30 AM – 5.30 PM with one-hour lunch break

Reporting to: Conferences and Events Manager

Main duties of the post:

The main responsibility of this role is to support the delivery of a prestigious annual conference in September. You will also support the organisation and delivery of shorter events and meetings taking place at the Society’s headquarters in London, including keynote lectures and those events organised by our special interest sections. You’ll need to be experienced in event organisation, able to prioritise tasks and think on your feet. In short, doing everything needed to produce high quality and successful events. The role will require work away from London for the annual conference and will require event attendance in the evenings in London.

Conference delivery and management

·         Working with the Conferences and Events Manager to help promote and market the annual conference

·         Be responsible for the organisation of the attendee registration process, including communicating with attendees, ensuring the online registration pages are updated and that financial processes are followed.

·         Be responsible for organising and managing the evening social events at conference

·         Support the Conferences and Events Manager with other tasks relating to the conference organisation (including speaker coordination, exhibitor registration, venue liaison).

·         Be responsible for the administration of the grant application process

·         During the conference week, run the Registration Desk, managing a team of volunteers

·         During the conference week, support the Conferences and Events Manager with the logistical delivery of the conference

·         Contribute to the conference evaluation process

Other events delivery management:

·         Maintain and update the events software system

·         Manage the online registration process, including attendee communication and financial processing

·         Update event websites and assist with promoting events

·         Produce any material required for attendees

·         Liaise with event organisers in advance of the event and assist with on-site event delivery as required in conjunction with the venue team

·         Attend and cover evening events when required to ensure smooth running

Job specific competencies

·         Event administration experience

·         Excellent project management and organisation skills

·         Experience of working with a database

·         The ability to interact with a wide range of people

·         Flexible and adaptable, self-motivated, with good attention to detail

·         The ability to stay calm and work well under pressure

·         Positive and enthusiastic with a commitment to delivering high quality service

·         Ability to undertake travel within the UK

·         Willing to work outside core hours on an occasional basis

Pension: Defined contribution scheme which can be joined after three months in post.  Your contributions of up to 8% of salary will be double matched by the Society (making a maximum contribution by the Society of 16%)

Holidays: 25 days per annum, plus bank holidays and an additional close down between Christmas and the New Year period.

Other benefits: season ticket loan.

To apply please carefully read the detailed job profile and job specific competencies and then submit your CV

Interviews will take place on Wednesday 28 March.

Community Engagement Executive
Ewell, Surrey
Permanent, full time
Circa £28K per annum Competitive Benefits

The Role

We are currently seeking a Community Engagement Executive to join our client at an exciting time of growth and investment in their Income Generation team. You will be responsible for delivering plans to strengthen the ways in which they engage and build relationships with supporters, as well as co-ordinating the delivery of community fundraising events and products, developing processes to improve and grow our supporter experience and providing fundraising guidance and support to our branch fundraising volunteers.

You are a confident individual, with proven organisational and administrative skills, with previous experience of having worked with charity supporters in a fundraising environment. You are passionate about motivating, monitoring and supporting individuals to maximise funds raised and their ongoing engagement with this wonderful and far reaching organisation.

The post is based in Ewell, Surrey; 30 minutes' train journey from Waterloo and 15 minutes from Wimbledon.

To Apply


Deadline is 9am on Thursday 10^th May 2018; 1^st Interviews are scheduled to take place on Friday 25^th May 2018.

Huntress Search Ltd does not discriminate on the grounds of 'protected characteristics' as defined under the Equality Act and other relevant UK legislation.

Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.

PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.