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Head of Membership

Head of Membership


The Head of Membership is responsible for activities and projects to expand and retain the
membership. They work to develop an outstanding membership service and are responsible
for developing outreach, events, campaigns and activities for members at a central, regional
and local level. They monitor and onboard members and work to provide support to potential
and current members, maximising their contribution and loyalty.

Key responsibilities:
1. Develop and manage projects and activities to significantly expand the membership including
coordinating campaigns and events to increase engagement activities
2. Develop and manage systems of membership management to effectively register, monitor
and communicate with members including the distribution of membership information and
updates
3. Develop a volunteers strategy to mobilise the membership through activities and actions
organised at a central, regional and local level both digitally and offline

Wider responsibilities:
1. Develop an integrated plan with goals and action plans for members
2. Provide analysis of the membership and up to date reports into activities
3. Write material and information and work with the marketing team to develop membership
campaigns to increase membership, oversee internal communications to members, including
newsletters, emails, events and awareness campaigns
4. Develop mechanisms for providing excellent support and information to members
5. Identify, recruit and track members and their activities
6. Oversee volunteer actions and activities and convert members into active volunteers
7. Create and distribute membership marketing materials, surveys, face sheets, welcome
packs, letters, emails and other information
8. Manage meetings and events for members at a regional and local level
9. Identify members and volunteers at all levels
10. Set up a process to incentivise and reward volunteering and active membership
11. Act as the day to day contact for members and their queries
12. Administration for the membership scheme
13. Renewal and subscription systems
14. Identify, recruit and manage volunteers through lead point contact volunteers
15. Lead members events and a programme of activities for members
16. Support outreach activities to the general public and ensure the effective management of
data and information relating to volunteers and activities
17. Outreach for specific communities and create engagement plans to encourage and drive
membership
18. Provide systems and resources that can train and support members and volunteers

This is a new and exciting role for a political research organisation for whom diversity and inclusion is key! if you are passionate about changing the political climate and want to work with some brilliant and passionate individuals please contact Francesca Lord @ Hunter Merrifield for an informal chat!

Huntress Search Ltd does not discriminate on the grounds of 'protected characteristics' as defined under the Equality Act and other relevant UK legislation.

Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.

PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.

Membership - Interim Digital Project Manager

Membership - Interim Digital Project Manager

We are delighted to be working with leading member led charity, to supporting them in hiring an experienced Digital Project manager for multiple digital projects, in a complex environment. The ideal candidate will have a highly proactive and hands-on approach, with excellent communications skills.

This is an exciting and time of change for this organisation, so this role is an excellent opportunity to deliver a key impact across digital platforms.

What will me key responsibilities be?

  • Planning digital campaigns from the initial stages through to final delivery
  • Proactively identify and mitigate project risk, and expeditiously resolve project issues
  • Identifying and implementing KPIs and project milestones
  • Project management of digital files to create reports
  • Regularly updating key stakeholders on project status
  • Testing and quality management
  • Coordinate work with our in-house team and agencies.

What experience do I need to be successful in the role?

  • Agile and Lean methodologies strong working knowledge
  • Technical competence and understanding of HTML, Drupal and web technologies
  • Multi-tasker with the ability to juggle many projects

If you are an experienced in running multiple digital projects with a background in the Membership Sector - we'd love to hear from you!

Huntress Search Ltd does not discriminate on the grounds of 'protected characteristics' as defined under the Equality Act and other relevant UK legislation.

Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.

PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.

Legacy Manager

  • £40000 - £43000 per annum

Legacy Manager

We are thrilled to be working with one of the most dynamic and forward thinking charities in the UK to support them in hiring a new Legacy Manager. This exciting period of change for this organisation, offers a unique opportunity for the successful candidate to make a huge impact through their work.

The new Legacy Manager will be responsible for growing legacy income to agreed targets, through the implementation of the legacy strategy. The post holder will establish a robust marketing programme, building upon and expanding the charity's successes to date through testing, in order to fully realise the potential of this area of fundraising.

What will my primary responsibilities be?

  • Deliver a legacy strategy that delivers income through:
    1. Growing the volume of pledges by expanding on marketing successes to date and tests new opportunities.
    2. Ensuring notifications of gifts are dealt with efficiently, appropriately and in a timely fashion.
  • Establish systems and processes to measure the impact of marketing activities to deliver greater efficiency and effectiveness.
  • Provide accurate forecasts of projected legacy income, based on pledges and notifications pipeline.
  • Manage the Legacy Administrator to ensure notifications are efficiently dealt with, in a timely fashion and income from notifications is fully maximised.
  • Develop a clear legacy proposition based on insight and research of the current supporter base.
  • Work with relevant teams to ensure legacy asks are included as part of the supporter journey for all types of supporters, donors, volunteers and staff.
  • Develop reports and analysis through using the database to better inform decision-making and targeting.
  • Assist in a programme of training for outward facing staff to incorporate legacy messaging into their activities.
  • Deliver marketing campaigns in line with the brand and legacy proposition developing tailored advice guides and other key communication materials to promote legacy giving...
  • Benchmark the legacy programme against industry benchmarks and KPIs.
  • Proactively ensure all materials produced are accurate and compliant with relevant data protection and gift aid legislation.
  • Undertake all activities in line with best practice standards and processes as set out by the Institute of Fundraising and industry regulatory bodies.
  • Keep abreast of all developments in legislation and regulatory control which cover legacy fundraising activity.

What do I need to be successful in this role?

Essential

  • Experience of developing and implementing a legacy strategy, with particular emphasis on marketing activity.
  • Experience of project planning and implementation.
  • Experience of working in a legacy or In-memoriam giving environment.
  • Experience of working to income targets.
  • Experience of developing and implementing marketing plans.
  • Experience of working with managing external agencies.
  • Experience of working across an organisation.
  • Experience of reporting and providing robust analysis to inform decision-making.
  • Experience of using specialist legacy database and/or a CRM database, ideally ThankQ.
  • An understanding of legacy administration.
  • Experience and understanding of charity law in relation to legacy fundraising, gift aid, data and information management.
  • A passion for customer experience.

Desirable

  • Experience of managing people.
  • Experience of interacting with older people
  • Experience of training people.

If you feel you could add value to a charity during a key period of change, please apply today.

Huntress Search Ltd does not discriminate on the grounds of 'protected characteristics' as defined under the Equality Act and other relevant UK legislation.

Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.

PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.

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