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Membership Account Executive

  • Up to £24000 per annum Commission

Our client, a leading membership organisation, based in the heart of the West End, is looking for a highly self motivated and professional individual to support the account manager to effectively deliver a recruitment and retention strategy.

The ideal candidate will have previous experience working within a membership or customer focused environment.

Key Responsibilities:

Collecting renewal payments in the designated time.

Support the Account Manager in the management, analysis and upkeep of the team portfolio for members.

From within the portfolio identify key members/contacts and ensure they are fully engaged and are utilising information and have access to:

  • Sector/channel councils (and interest groups)
  • Legal services
  • Events and workshops
  • A quarterly activity report

A successful account executive will work collaboratively with colleagues and provide the necessary support to members. They will also use their commercial skills to identify and develop additional revenue opportunities beyond the annual membership fee:

  • cross selling opportunities
  • possible new sponsorships

Provide advice to members either directly or through liaison, including

  • Legal and regulatory affairs
  • business advice on trend forecasting
  • exchange of knowledge and ideas on Best Practice
  • Introduce members to each other where appropriate to help them develop their business opportunities

The AE's role is a balance between supporting the AM and a member facing position - the AE is expected to meet their members in person through "field-based" member visits/presentations expected to have a number of meetings per week (including evening events) and is expected to participate in events and activities.

General

Meet all internal reporting requirements

Keep updated on trends and issues affecting the Marketing sector generally.

In conjunction with appropriate staff, ensure that Office, and Health and Safety and Data Protection procedures are complied with.

Undertake such other tasks and duties as may be required from time to time.

Experience and Background

The successful candidate should be energetic, vibrant, enthusiastic and collaborative.

Huntress Search Ltd does not discriminate on the grounds of 'protected characteristics' as defined under the Equality Act and other relevant UK legislation.

Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.

PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.

3 x Member Services Advisor (Doncaster based)

  • £16 - £17 per hour

We are delighted to be working with the National Education Union, as they have 3 vacancies for the post of the AdviceLine adviser in their Doncaster Office for 3 months in the first instance

What will my responsibilities be?

The posts are to provide cover during a transitional period in which the AdviceLine will be advising new categories of member. This is an office based role and duties will include responding to inquiries from members; offering initial advice; and identifying and referring appropriately for casework support, on a wide range of issues relating to teachers' employment including members' salaries, maternity/paternity rights, pensions, and working conditions.

What do I need to be successful in this post?

The ideal candidates will possess excellent communication skills, both written and oral and will have the experience and ability to advise by telephone and email. They'll also have an understanding of the needs of a democratic membership organisation, be flexible and to work as part of a team as well as independently exercising their own initiative, to deal confidently with Union members and to respect confidentiality, will all be key.

Applicants must be able to demonstrate multi-tasking skills and be highly organised in order to handle the daily work-load that comprises of but is not limited to, call-handling, email responses, self-development work, and research. Attention to detail, a high level of accuracy, excellent listening skills and the ability quickly understand our members issue and provide accurate and relevant advice are also essential skills as is the ability the clearly input and update information on our various databases/IT systems.

The Adviceline Office hours are 9am to 7pm operating on a rota basis to cover full opening hours.

If you feel you have the relevant skills and experience, please apply today!

Huntress Search Ltd does not discriminate on the grounds of 'protected characteristics' as defined under the Equality Act and other relevant UK legislation.

Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.

PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.

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