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Senior Manager - Supporter Acquisition

  • £40000 - £43000 per annum

The role of the Senior Manager Supporter Acquisition is to develop, grow and manage the UK supporter recruitment programme, by recruiting supporters who yield the best lifetime value which includes lifetime and legacy gifts whilst developing and implementing effective welcome strategies for all new supporters within their first 12 months of giving to achieve/surpass our retention and income targets.

The role will manage a team (of circa 4 people) to acquire individual supporters, as part of the engagement strategy.

Main accountabilities of the post
1. Work with Head of Individual Giving to recruit, develop and manage a highly effective team to achieve stretch goals, managing team performance on an ongoing basis, rewarding success and acting on under-performance.
2. With the Head of Individual Giving, work to deliver the Individual Giving aspect of the engagement strategy with accountability for operationalizing the supporter acquisition (via direct marketing) strands.
3. Design and implement strategies for meeting supporter acquisition growth targets, and monitor and report on achievement. To take an entrepreneurial approach to developing new and innovative approaches when appropriate.
4. Implement and further develop the 5 -year plan to acquire supporters with best LTV (largely through direct marketing channels) at the target CPA.
5. Manage a budget to achieve the required ROI, year on year, taking remedial action as required.
6. Work with colleagues in other fundraising teams to ensure that supporters with best LTV are acquired in a joined- up way across DM, events and community channels.
7. Jointly accountable with the Senior Manager Supporter Development and Retention for the delivery of a quality inclusive and accessible supporter journey experience for
supporters and prospects, demonstrated through increased retention rates, lifetime value (LTV) and overall return on investment (ROI).
8. Work closely with the Insights team to ensure data analysis is at the heart of the team's work and a shared understanding of supporter audiences is nurtured and developed into clearly targeted and focused communications and fundraising approaches.
9. Ensure GDPR compliance across all direct marketing activity.
10. Manage relationships with agencies to achieve goals
11. Ensure that all activity helps to build the brand and is at all times brand compliant.
12. Monitor and evaluate all activity, seeking constant improvement.

Additional responsibilities
 Attend in-house and relevant external training courses, as agreed with line manager.
 Practise and comply with all current policies and procedures.
 Ensure GDPR compliance across all direct marketing activity.
 Ensure that all activity helps to build the brand and is at all times brand compliant.
 Engage actively with our volunteers as appropriate and within the scope of the post.
 Promote and embed Equality Diversity and Inclusion (EDI) in all work and ensure community engagement information is communicated in plain English and meets accessibility requirements.
 Undertake any reasonable tasks from time to time at the line manager's request, as may be deemed appropriate within the scope of the post.

Communications
The post holder will use high level interpersonal and communication skills on a regular basis to influence decision making by others, this will include colleagues across the organisation, partners, supporters and potential supporters.
The post holder will work with Senior Staff, internal and external stakeholders, including the charity's partners.
Work with the Director, Heads of Department and managers to establish an engagement function that others across the organisation want to work with and receive professional assistance from.
Work context
1. The post operates within a busy department in a fast -moving Charity where effective matrix management and teamwork across divisions is pivotal. Primarily office based in London but given the nature of this role, the job holder may be required to travel within the UK on a regular basis.
2. Working remote from Head Office and managing a geographically dispersed team.
3. Setting and working to challenging targets with conflicting demands requiring prioritisation.
4. Managing a diverse team of professionals through a period of change.

Huntress Search Ltd does not discriminate on the grounds of 'protected characteristics' as defined under the Equality Act and other relevant UK legislation.

Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.

PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.

Product Development Manager

  • £45000 - £50000 per annum

Do you want to shape the future of a leading trade federation based in SE1?

What is the role?

You will develop and implement new business opportunities taking account of markets and customer needs. Be the key architect in shaping the vision of the Group's future offering with products that are based on in depth market awareness. Own the full product development cycle including identifying new opportunities, undertaking market analysis and evaluation, costing and budgeting.

What will you be responsible for:

Work with business leads and recommend the nature and scope of current and future products and services.

Prepare product proposals including risks and mitigating controls

Draft new product specification and documentation including pricing

Assess the feasibility of proposed new products including markets, regulatory and legal implications

Undertake customer needs analysis, identifying gaps and potential solutions to fulfil their needs

Assess market and competition by comparing existing offerings to competitors' products

Manage project budgets and prepare financial analysis reports for senior management

Manage and coordinate product development projects

Ensure all products best meet the needs of users/customers by actively seeking input from key stakeholders and potential users, throughout the development and delivery cycle

Work with group businesses as well as external businesses to develop bundled products

Assist in ongoing analysis of customer, industry and regulatory activity, enabling strategic changes to be considered that may affect our existing products and propositions, identifying opportunities and risks

Ensure that product milestones are met

Lead cross-functional teams to develop and roll our product communication strategy and training as required

What will you enjoy, in a nutshell?

Work collaboratively with other departments to establish product marketing, technology and sales strategies, and ensure a successful product launch

Work with stakeholders to deliver the customer proposition

Act as primary contact for stakeholder enquires

Determine resource requirements and identify appropriate resources to successfully launch products

Develop business presentations for potential customers

Analyse and resolve product issues in timely and accurate manner

Implement robust guidelines for all products

Maintain a strong awareness of Group marketing activities

What do you need to do this role?

A methodical and analytical approach, great problem solving skills and ability to provide logical solutions to complex problems

Commercial awareness and the ability to work across multiple markets, sectors and customer types, including large corporates, SMEs and consumers

Excellent organisational and project management skills with the ability to plan and manage multiple projects and budgets

Outstanding communication skills

Ability to build relationships with, and influence, a wide range of stakeholders, both externally and internally

Excellent written and verbal communication skills

Proven experience in similar role, in particular having led a new development project from inception to launch

A great team player with ability to work collaboratively with others

Experience of evaluation techniques for tracking success measures throughout a product's life cycle

Excellent presentation skills including the ability to articulate and convey concepts and ideas to a senior, varied audience in a clear and compelling manner

Previous experience of working in a cross functional organisational structure is desirable

Prince2 or another project management accreditation is desirable

If you are a creative thinker with a passion for delivering well thought out and tested products and want to shape the future of an industry changing federation whilst working with commercially minded individuals please apply today!

Huntress Search Ltd does not discriminate on the grounds of 'protected characteristics' as defined under the Equality Act and other relevant UK legislation.

Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.

PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.

Senior Manager - Supporter Retention

  • £40000 - £43000 per annum

Job title: Senior Manager - Supporter Retention & Development

Reports to: Head of Individual Giving

Location: London - 9month FTC

Job purpose

The role of the Senior Manager Supporter Retention & Development is to develop, grow and manage the supporter retention and development programme, by retaining and growing our supporters who yield the best lifetime value which includes lifetime and legacy gifts whilst developing and implementing effective retention strategies and supporter contact activities across cash giving, in-memoriam, committed regular giving, weekly lottery and raffle.

To manage a team (of circa 5 people) to maximise supporter value, as part of the engagement strategy.

To achieve/surpass fundraising and marketing targets.

Main accountabilities of the post

1. Work with Head of Individual Giving to recruit, develop and manage a highly effective team to achieve stretch goals, managing team performance on an ongoing basis, rewarding success and acting on under performance.

2. With the Head of Individual Giving, work to deliver the Individual Giving aspect of the engagement strategy with accountability for operationalising the supporter retention (via supporter journey) strand.

3. Implement and further develop the 5 -year plan to retain and develop supporters (largely through direct marketing channels and via supporter journeys) in order to maximise their value.

4. Manage a budget to achieve the required ROI, year on year, taking remedial action as required.

5. Work with colleagues in other fundraising teams to ensure that supporters are retained and developed in a joined- up way across DM, events and community channels.

6. Jointly accountable with the Senior Manager Supporter Acquisition for the delivery of a quality inclusive and accessible supporter journey experience for supporters and prospects, demonstrated through increased retention rates, lifetime value (LTV) and overall return on investment (ROI).

7. Work closely with the Senior Manager Legacies to ensure seamless and effective uncovering of pledgers and pledger journeys

8. Ensure GDPR compliance across all direct marketing activity.

9. Work closely with the Insights team to ensure data analysis is at the heart of the team's work and a shared understanding of supporter audiences is nurtured and developed into clearly targeted and focussed communications and fundraising approaches.

10. Manage relationships with agencies to achieve goals

11. Ensure that all activity helps to build the brand and is at all times brand compliant.

12. Monitor and evaluate all activity, seeking constant improvement.

Additional responsibilities

· Attend in-house and relevant external training courses, as agreed with line manager.

· Practise and comply with all Blind Veterans UK current policies and procedures.

· Ensure GDPR compliance across all direct marketing activity.

· Ensure that all activity helps to build the brand and is at all times brand compliant.

· Engage actively with our volunteers as appropriate and within the scope of the post.

· Promote and embed Equality Diversity and Inclusion (EDI) in all work and ensure community engagement information is communicated in plain English and meets accessibility requirements.

· Undertake any reasonable tasks from time to time at the line manager's request, as may be deemed appropriate within the scope of the post.

Huntress Search Ltd does not discriminate on the grounds of 'protected characteristics' as defined under the Equality Act and other relevant UK legislation.

Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.

PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.

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