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Membership Office Co-ordinator

Membership Coordinator

This is a fantastic opportunity to support a great membership organisation based in central London. You will be a key member and play an important role providing administrative support to the team.

Responsibilities

· Fully understanding all the functionality of the system within the organisation on how to maximise its potential

· Accurate inputting of data onto the system. Including meeting notes, changes in job title, changes in membership, invoice and payment status

· Accurate on-going management of the data held within the database

· Extracting reports from the database as requested by the team

- Proactively identify and provide suggestions to improvements to the system to create a more effective and efficient system

- Coordinate and attend member relationship and commercial meetings to capture new insights to update the database and support where appropriate with facilitating actions from these meetings

- Coordinate communications with members such as usage reports, event attendance reports

- Provide reliable and efficient administrative support for the member relationship and commercial team in scheduling meetings, booking travel, collating sales materials, reminding members of events

- Answering the phone and effectively handling queries/questions and rerouting calls to colleagues with a high level of professionalism and customer care

- Provide logistical and administrative support in the preparations for each event

- In addition to the responsibilities listed above, the job holder may be required to perform other duties as assigned by the Member Relationship Manager

Key skills required:

- Planning and organisation with attention to detail and accuracy

- Responsive, proactive can do attitude and solutions focused

- Ability to learn quickly and take responsibility

- Strong, confident communication and collaboration

- Ability to multi-task, work quickly, against deadlines and under pressure

- Focus on customer service

- Ability to work in a team and independently to a high standard without constant supervision

- IT aptitude

- Previous experience of working in an office environment

If you would like to play a crucial part in this fantastic organisation, please contact me today.

Huntress Search Ltd does not discriminate on the grounds of 'protected characteristics' as defined under the Equality Act and other relevant UK legislation.

Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.

PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.

Membership Coordinator

  • £25000 - £28000 per annum

Membership Coordinator

This is a fantastic opportunity to support a great membership organisation based in central London. You will be a key member and play an important role providing administrative support to the team.

Responsibilities

  • Fully understanding all the functionality of the system within the organisation on how to maximise its potential
  • Accurate inputting of data onto the system. Including meeting notes, changes in job title, changes in membership, invoice and payment status
  • Accurate on-going management of the data held within the database
  • Extracting reports from the database as requested by the team

  • Proactively identify and provide suggestions to improvements to the system to create a more effective and efficient system
  • Coordinate and attend member relationship and commercial meetings to capture new insights to update the database and support where appropriate with facilitating actions from these meetings
  • Coordinate communications with members such as usage reports, event attendance reports
  • Provide reliable and efficient administrative support for the member relationship and commercial team in scheduling meetings, booking travel, collating sales materials, reminding members of events
  • Answering the phone and effectively handling queries/questions and rerouting calls to colleagues with a high level of professionalism and customer care
  • Provide logistical and administrative support in the preparations for each event
  • In addition to the responsibilities listed above, the job holder may be required to perform other duties as assigned by the Member Relationship Manager

Key skills required:

  • Planning and organisation with attention to detail and accuracy
  • Responsive, proactive can do attitude and solutions focused
  • Ability to learn quickly and take responsibility
  • Strong, confident communication and collaboration
  • Ability to multi-task, work quickly, against deadlines and under pressure
  • Focus on customer service
  • Ability to work in a team and independently to a high standard without constant supervision
  • IT aptitude
  • Previous experience of working in an office environment

If you would like to play a crucial part in this fantastic organisation, please contact me today.

  • Huntress Search Ltd does not discriminate on the grounds of 'protected characteristics' as defined under the Equality Act and other relevant UK legislation.
  • Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.
  • PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.
  • Huntress Search Ltd does not discriminate on the grounds of 'protected characteristics' as defined under the Equality Act and other relevant UK legislation.
  • Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.
  • PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.

Huntress Search Ltd does not discriminate on the grounds of 'protected characteristics' as defined under the Equality Act and other relevant UK legislation.

Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.

PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.

Membership Coordinator

Membership Coordinator

We have an exciting opportunity to launch your career in Membership. As Membership Coordinator for a leading, national Membership Body, you will support the team in delivering the membership targets as well as to providing excellent customer service to both members and the general public.

What will my responsibilities be?

  • Via telephone - first line telephone for incoming calls and covering a range of topics relating to their membership. To assist in directing members to other personnel where appropriate.
  • To assist in the members renewal process e.g. taking payments or processing refunds
  • Via email - Assist in answering customer enquiries regarding all aspects of membership which are to be processed and answered within 24hrs of receiving.
  • Via CRM - assist in answering all queries received and regularly perform database housekeeping such as fixing small errors that may appear on CRM e.g. Duplicated subscriptions/account merging.
  • To recommend ideas for improvement and highlight any problems
  • To maintain and update the CRM e.g. membership records and marketing data
  • To alert IT of any website/CRM process issues via helpdesk.
  • Maintain knowledge of key products and services
  • Liaising with affiliate representatives to obtain required information for necessary to process loss of earnings claims.
  • Logging of all incoming calls to assist marketing department in identifying trends.
  • To regularly review processes to see if they can be improved or made more efficient for both customers & staff.
  • Attending membership events to promote membership
  • To advise members of the benefits of continuing membership.
  • Help to maintain retention rate by promoting the Exit package where possible.
  • Upgrade - to actively upgrade all members whenever they are in communication.

What do I need to be successful in this post?

Experience:

Working with Microsoft Dynamics CRM systems

Knowledge of online payment processes

Working within a team

Working within a customer service environment

Special Requirements:

Previous experience in an office environment

Excellent standard of written and spoken English

Previous experience working for a membership organisation

Person Specification:

Excellent telephone manner

The ability to work within a team

Confident communicator

Numerate and literate

Cheerful and positive disposition

The ability to work well under pressure and to deadlines

Want to deliver high standards of customer service

If you are looking for an opportunity to build upon your existing customer service experience, please apply today!

Huntress Search Ltd does not discriminate on the grounds of 'protected characteristics' as defined under the Equality Act and other relevant UK legislation.

Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.

PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.

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