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Membership and Education Assistant

  • £23000 - £25000 per annum

JOB TITLE: Membership and Education Assistant

LOCATION: London

WORKING HOURS: 9am-5pm (35 hours per week)

We have a new and exciting opportunity to work within a specialist trade body and membership organisation. This organisation is solely dedicated to promoting the interests of the whole industry and works closely with over 1000 members.

What is the main purpose and aims of this role?

  • To support the education and membership activities through excellent customer service towards members and students and by coordinating events in an organised and professional manner:
  • To be the key liaison point for matters related to education and Institute membership
  • To organise branch events and manage the member life cycle for the Institute
  • To provide admin support to the education programme, coordinating exams, training courses and maintaining records and producing management reports and analysis
  • To be the Secretary to the Institute and Education committees - arranging the meetings, producing papers, making note of the key points throughout the meeting and managing action list thereafter.

What would my responsibilities be?

  • Be the first point of contact to answer phone calls and general emails providing timely, professional customer service at all times
  • Working as part of a small team, assist in the delivery of major events throughout the year
  • Maintain and develop the membership database
  • Produce and distribute annual membership cards, crest and certificate, monitor all course work activity and convey results to new and renewing members
  • To manage the annual renewals process
  • Responsible for updating and developing the Institute section of the website
  • Act as the Head Office point of contact for the membership Branch Chairmen
  • Maintain the procedural manual for Institute activity and have oversight of the regional activities
  • Organise and attend Executive and Education committee meetings and take minutes
  • Organise classroom training and in-house training courses
  • Organising examination venues in the UK and overseas
  • Preparation of online surveys

What Key Skills do I need?

  • Microsoft Excel, Word and PowerPoint
  • Experience using CRM software
  • Be customer service orientated
  • Strong attention to detail
  • Organised and able to work to strict deadlines
  • Takes ownership of role and builds a strong rapport with members and students
  • Solid communication skills (both verbal and written)
  • Demonstrates initiative
  • Enthusiasm and energy for getting the job done

What experience do I need to be successful in this post?

Candidates applying should have experience of using CRM databases and contacting members/customers by email and telephone. As well as having confident customer service skills, this role requires strong administrative skills as data entry on their systems must be accurate and regularly maintained.

As you will be part of a small team your role is vital towards ensuring the smooth running of the day to day business. Within this varied role you will also have the support to learn and develop your skills.

Ideally, we are looking for individuals who have at least 1-2 year's experience in a membership or education environment but we will consider applications from those with strong customer service and admin experience as well as right attitude and skills to grow within the role. If you feel you have the right skills and experience and are looking for a new opportunity, please apply today!

Huntress Search Ltd does not discriminate on the grounds of 'protected characteristics' as defined under the Equality Act and other relevant UK legislation.

Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.

PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.

Membership and Education Assistant

  • £23000 - £25000 per annum

JOB TITLE: Membership and Education Assistant

LOCATION: London

WORKING HOURS: 9am-5pm (35 hours per week)

We have a new and exciting opportunity to work within a specialist trade body and membership organisation. This organisation is solely dedicated to promoting the interests of the whole industry and works closely with over 1000 members.

What is the main purpose and aims of this role?

  • To support the education and membership activities through excellent customer service towards members and students and by coordinating events in an organised and professional manner:
  • To be the key liaison point for matters related to education and Institute membership
  • To organise branch events and manage the member life cycle for the Institute
  • To provide admin support to the education programme, coordinating exams, training courses and maintaining records and producing management reports and analysis
  • To be the Secretary to the Institute and Education committees - arranging the meetings, producing papers, making note of the key points throughout the meeting and managing action list thereafter.

What would my responsibilities be?

  • Be the first point of contact to answer phone calls and general emails providing timely, professional customer service at all times
  • Working as part of a small team, assist in the delivery of major events throughout the year
  • Maintain and develop the membership database
  • Produce and distribute annual membership cards, crest and certificate, monitor all course work activity and convey results to new and renewing members
  • To manage the annual renewals process
  • Responsible for updating and developing the Institute section of the website
  • Act as the Head Office point of contact for the membership Branch Chairmen
  • Maintain the procedural manual for Institute activity and have oversight of the regional activities
  • Organise and attend Executive and Education committee meetings and take minutes
  • Organise classroom training and in-house training courses
  • Organising examination venues in the UK and overseas
  • Preparation of online surveys

What Key Skills do I need?

  • Microsoft Excel, Word and PowerPoint
  • Experience using CRM software
  • Be customer service orientated
  • Strong attention to detail
  • Organised and able to work to strict deadlines
  • Takes ownership of role and builds a strong rapport with members and students
  • Solid communication skills (both verbal and written)
  • Demonstrates initiative
  • Enthusiasm and energy for getting the job done

What experience do I need to be successful in this post?

Candidates applying should have experience of using CRM databases and contacting members/customers by email and telephone. As well as having confident customer service skills, this role requires strong administrative skills as data entry on their systems must be accurate and regularly maintained.

As you will be part of a small team your role is vital towards ensuring the smooth running of the day to day business. Within this varied role you will also have the support to learn and develop your skills.

Ideally, we are looking for individuals who have at least 1-2 year's experience in a membership or education environment but we will consider applications from those with strong customer service and admin experience as well as right attitude and skills to grow within the role. If you feel you have the right skills and experience and are looking for a new opportunity, please apply today!

Huntress Search Ltd does not discriminate on the grounds of 'protected characteristics' as defined under the Equality Act and other relevant UK legislation.

Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.

PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.

Part Time Development Officer (3 months)

  • £12 - £13 per hour

Part Time Membership and Visitor Giving Officer(3 months)
North West, London

£13p/h

We have a great opportunity for an experienced development officer from either a membership, fundraising or individual giving background with experience using the Raiser's Edge CRM to work with a fantastic museum based in North West London.

This position is a temporary cover for 3 months until it is filled permanently, so the successful candidate will be confident building relationships over the phone and face to face. In this role, you will help to grow the number and reach of Members and Visitor Supporters ensuring that all of them - onsite and online - have the opportunity to enjoy a positive relationship with the Museum.

What do would my responsibilities be?

  • Ensure accurate and timely receipt and acknowledgement of gifts, Membership requests and fulfilment, and any other communications with Members and Visitor Supporters as required, recording everything via the Raiser's Edge CRM database
  • Act as the primary point of contact between the Museum and its Members and Visitor Supporters, developing personal and sustainable professional relationships with them as a firm foundation for future growth and helping to identify Members and Visitors with the capacity and inclination to become higher level Donors, Patrons and Sponsors.
  • Provide regular reports on Membership statistics and assist in forecasting.
  • Ensure that any Members spaces are well managed and monitored, in liaison with the Visitor Experience team.

What do I need to be successful in this post?

  • Proven experience using the Raiser's Edge CRM
  • Experience supporting members and donors over the phone and face to face.
  • Strong administration experience with good attention to detail.

If you are available immediately and can commit for 3 months, please apply today!

Huntress Search Ltd does not discriminate on the grounds of 'protected characteristics' as defined under the Equality Act and other relevant UK legislation.

Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.

PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.

Temporary Registration Officer (2 - 3 months)

  • Up to £16 per hour

2- 3 months temp

Kings Cross, London

£16.50p/h

We are delighted to be working with a leading professional body in the STEM sector, to hire a temporary Registration Officer. The ideal candidate will have proven experience supporting members and will have. This role is responsible for contacting our members who have registered or Chartership with regards to an audit, so it is important that the successful candidate can manage complex conversations.

What will my key duties be?

  • Process applications for Chartership including sending out decisions from the panels
  • Arrange the panels to assess the applications
  • Respond to emails in both the CPD and Panel inboxes
  • Maintaining the application process

What skills experience do I need to be successful in this role?

  • Experience in a professional membership body
  • Extensive experience dealing with member queries over phone and email
  • Preferably experience of the Chartership process
  • Excellent, diplomatic phone manner
  • Strong attention to detail

If you have the relevant skills and experience, please apply today!

Huntress Search Ltd does not discriminate on the grounds of 'protected characteristics' as defined under the Equality Act and other relevant UK legislation.

Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.

PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.

Temporary Accreditation Officer (6 months)

6 months temp

Kings Cross, London

£19.50p/h

We are delighted to be working with a leading professional body in the STEM sector, to hire a temporary Accreditation Officer. The ideal candidate will have a strong Quality Assurance background and will help to develop key processes for the review of a professional title. We are looking for a proactive and organised individual as this role requires strong planning, relationship management as the successful candidate will need to manage the volunteers involved in this process.

What will my key duties be?

  • Project manage a Chatership review
  • Promote a specific accreditation and help develop the process. Your main focus will be reaching out to universities that the organisation already working with and discussing with them accreditation of their PhD Skills programmes. Part of this will be developing the process and the documents we use for it
  • Take some of the ACTS re-accreditations and help to develop the paperwork and process. This will involve covering the initial phases of this work.

What experience do I need to be successful in this role?

  • Strong quality assurance background; ideally, you will have experience of assessing accreditation schemes or qualifications
  • Project management
  • Experience of internal auditing is desirable
  • Relationship management skills

Huntress Search Ltd does not discriminate on the grounds of 'protected characteristics' as defined under the Equality Act and other relevant UK legislation.

Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.

PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.

Membership Officer

  • £25000 - £27000 per annum

£25,000-£27,000 per annum

Central London

We are very delighted to be working with a leading medical Royal College to recruit a Membership Officer. It is an exciting time of change for this organisation, so this is a fantastic opportunity for a proactive and self-motivated candidate to shape this role. Ideally, we a looking for someone with proven experience in a member/customer facing role, where they have provided an excellent service and have managed payments and subscriptions.

This role offers a chance to get in involved in different projects across marketing and communications, as well be an integral part of a vital team.

What will my responsibilities be?

  • Responsible for the CRM database ensuring timely and accurate processing and updates for all aspects of membership data and their subscriptions.
  • Process individual applications for membership and prepare electronic listings for Membership Approval and Council listing for ratification.
  • Responsible for preparation and processing of fortnightly membership approvals. This includes the collation of relevant membership statistics after the approval process and the dispatch Membership approval emails and letters within strict timescales.
  • To assist the Membership Manager with developing and implementing Member value proposition and engagement policy to improve the service delivered and the relationship with its members.
  • Produce and issue a variety of correspondence involving all aspects of membership, verifications, tax letters and subscriptions or non-collection of subscriptions both as part of regular processes and ad hoc as required.
  • To be responsible for maintaining the Direct Debit system with accurate membership data, processing BACS reports and generating related correspondence.
  • Liaise with the finance team regarding subscription payments and refunds to ensure appropriate recording of membership payments takes place.

What skills and experience do I need to be successful in this post?

Experience

  • Membership administration in a professional office environment
  • Experience in handling Direct Debits
  • Experience of providing front line customer service
  • Experience of handling confidential information and an understanding of Data Protection regulations

Skills

  • Computer Literate in MS software programmes, in particular, Word, Excel, and Outlook
  • Competent in creating and managing spreadsheets, inputting and manipulating data
  • Experience of data management using databases and Customer Relationship Management (CRM) software

If you have proven experience in the areas mentioned and a positive and enthusiastic attitude to your work, please apply today!

Huntress Search Ltd does not discriminate on the grounds of 'protected characteristics' as defined under the Equality Act and other relevant UK legislation.

Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.

PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.

Sponsorship and Partnerships Sales Executive

Hunter Merrifield are delighted to be working with the leading membership body in the UK within the profession of planning, who champion the power of planning in creating prosperous places and vibrant communities. They represent over 25,000 members worldwide, supporting them throughout their careers. They shape planning policy, raise professional standards and are the only body in the UK to confer Chartered status to planners, the highest professional qualification

They are improving and growing their sponsorship offering, creating new opportunities and forging new partnerships within the industry. This is an exciting opportunity for an experienced sales person to join our team during this time of change, and be an integral part of these improvements.

What will my key responsibilities be in this role?

  • Responsibility for exhibition and sponsorship sales at the organisations three major national events, with combined revenue of around £200k.
  • Build relationships with major partners to assess their individual needs to inform more bespoke offering.
  • Ensure sponsorship/partners data is up to date and accurate on the CRM.
  • Monitoring sponsorship activity, in particular activity involving major partners.
  • Supporting Nations, regions and other teams in helping to create attractive sponsorship packages.
  • Market research/attendance at industry events to source new leads.
  • Conducting face to face meetings and a high volume of phone calls, to procure new business.
  • Constructing written proposals for sponsorship, both one-off packages and year round partnership packages representing various business areas.
  • Review current sponsorship opportunities and develop new/bespoke opportunities for clients.
  • Meeting KPIs as indicated by the Events Business Manager. This will include, but is not limited to call time targets, meeting targets and revenue targets.
  • Undertake such other duties, commensurate with the post, as may be directed by the Events Business Manager.

What experience do I need to be successful in this role?

  • Previous experience in a sales role, including selling bespoke packages and consulting with clients to meet their objectives.
  • Strong track-record of hitting revenue targets.
  • A confident, proactive, sales-driven individual
  • Creativity and flexibility to come up with sponsorship packages.
  • Excellent verbal communication skills, including the ability to communicate complex issues simply and effectively.
  • Excellent interpersonal skills, able to deal confidently with a range of people at all levels.
  • The ability to manage and prioritise a complex workload, and deal with conflicting demands and meet tight deadlines in a fast paced environment.
  • Experience of working for a membership organisation.
  • Experience with a CRM system.

If your experiences match what we are looking for, we would love to hear from you… Please apply within!

Huntress Search Ltd does not discriminate on the grounds of 'protected characteristics' as defined under the Equality Act and other relevant UK legislation.

Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.

PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.

Senior Membership Officer

  • Up to £31600 per annum

Hunter Merrifield are delighted to be working with the leading membership body in the UK within the profession of planning. They work closely with government, influencing policy and legislation. With approximately 25,000 members worldwide, they develop and support their members throughout their careers. They are responsible for maintaining professional standards and accrediting world class planning courses.

This is an exciting opportunity to make a real difference to the membership team, working closely with the Membership Manager and Head of Membership to contribute to membership strategies to maximise membership growth and retention.

What will my key responsibilities be in this role?

  • To coordinate the Assessment of Professional Competence (APC) process, ensuring consistency.
  • Working with the team to ensure all administration is undertaken and deadlines are met.
  • To coordinate the Associate and Legal Associate assessment process, ensuring they are consistent with the APC and assessments are undertaken in a timely and professional manner.
  • To provide one to one support to candidates requiring assistance with the assessment feedback.
  • To undertake statistical analysis of membership elections.
  • To work with the Head of Membership and Membership Manager to contribute to membership conversion strategies, the member journey and segmenting and profiling of membership data.
  • Oversee and manage the membership section of the CRM, ensuring the integrity of the data.
  • Work with the ICT team and CRM supplier to design and increase the automation and improve systems around the membership application process.
  • To maintain and update the Membership Register, using Microsoft Dynamics.
  • To work with the Membership Manager and relevant Committees and Panels to review membership processes and procedures.
  • To support the implementation of the Student Member Strategy.
  • Operate a high standard of customer care, responding to written and telephone enquiries.
  • To support the work of the Membership Assessment Advisory Panel by preparing and coordinating agendas, papers, minutes and their distribution and assisting in the implementation and monitoring of actions arising from the meetings.
  • To support the work of the Membership & Ethics Committee by preparing papers, writing minutes and assisting in the implementation and monitoring of actions arising from the meetings.
  • Work with colleagues across the team to ensure the assessment and customer service are aligned to the needs of members and enhance membership development.
  • Ensure membership application guidance documents and resource materials are up to date and relevant. Source new guidance materials if needed.
  • To promote Chartered membership through the APC and all classes of membership by providing presentations to potential members and key stakeholders. This will include some travel in the UK.
  • Ensure membership pages on the website are fit for purpose and content is updated on a regular basis.
  • To assist with processing membership applications and assessment feedback during busy periods.

What experience do I need to be successful in this role?

  • Experience of working within the membership team of a professional membership organisation
  • A good understanding of the principles of assessing professional competence and the benefits of being a member of a professional body
  • Excellent IT skills including advanced CRM knowledge and skills
  • Experience of producing and analysing statistical data
  • Experience of reviewing and implementing procedures and systems
  • Effective stakeholder management skills
  • A strong customer focus.
  • Ability to work on own initiative but also work effectively as a member of a team.
  • Good communication skills, oral and written including good report writing skills.
  • Ability to work to tight deadlines as necessary.
  • Excellent presentation skills including experience of giving presentations

If your experiences match what we are looking for, we would love to hear from you… Please apply within!

Huntress Search Ltd does not discriminate on the grounds of 'protected characteristics' as defined under the Equality Act and other relevant UK legislation.

Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.

PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.

Sponsorship and Commercial Executive

ROLE: Sponsorship and Commercial Executive

Job Type: Full time, Permanent Contract

SALARY: Up to £30k

LOCATION: Central London

Hunter Merrifield is excited to be working with a membership organisation that represents and advises UK food and drink manufacturers; they are the voice of the UK food and drink industry.

We are looking for an experienced fundraising professional or a candidate with proven experience building commercial relationships with corporate partners. In this role, the successful candidate will be responsible for developing and maximising commercial income streams to support the organisations work for its members.

This is a rare opportunity for an enthusiastic, credible and self-motivated candidate to support this team to achieve its targets as well as an opportunity to develop their skills in negotiation, events coordination and stakeholder management.

What will my responsibilities be in this role?

  • Assisting the team in researching and developing new commercial opportunities.
  • Researching and approaching sponsorship prospects by telephone and email.
  • Account managing corporate partnerships with high value.
  • Managing paid marketing and sponsorship relationships.
  • Managing the commercial training income stream.
  • Creating and maintaining records on the membership CRM.
  • Compiling a database list of call targets and maintaining records.
  • Maintaining invoicing spreadsheets and arranging billing.
  • Providing support at membership events.
  • Occasional administrative support for the team and the Membership and Commercial Director.

What experience do I need to be successful in this post?

To be considered for this role you will need to be self-motivated and results driven, committed to reaching stringent commercial targets. You will have:

  • Excellent negotiating skills, persuasive and polite, with the ability to quickly and confidently grasp the membership offer and communicate the benefits via telephone, email or face-to-face.
  • Experience of working in demanding commercial, sales or sponsorship role.
  • Team player, flexible and adaptable to changing priorities.
  • Calm under pressure whilst appreciating key targets need to be achieved.
  • Experience of working within the following: trade association, fundraising, sales/ marketing qualification would be desirable

What Key Skills do I need?

  • Good research skills, with the ability to use a variety of sources.
  • Excellent IT skills including use of database and content management systems.
  • Proven experience of working in a sales role (either paid or intern), where marketing calls and/ or regular customer contact formed a key part of the role.
  • Educated to GCSE level in Maths and English.


If your experience matches what we are looking for and you are looking for a new challenge, we would love to hear from you… Please apply within!

Huntress Search Ltd does not discriminate on the grounds of 'protected characteristics' as defined under the Equality Act and other relevant UK legislation.

Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.

PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.

Part Time Senior Professional Development Officer (12month FTC)

  • £18830 - £18840 per annum

Part-time (3 days p/w)

12 months Fixed Term Contract

£18,840 (FTE £31,400)

Central London

Hunter Merrifield are very excited to be working with a leading membership body that supports the Charity Sector, to recruit an interim Senior Professional Development Officer on a 12 months fixed term contract. The successful candidate will operational responsibility for the qualifications framework as well as liaising with the Chief Examiner, Exam Board and tutors to ensure qualifications is of the highest quality, as well as managing the qualifications results process in the organisation's capacity as an awarding body.

The ideal candidate will have proven experience in a similar role within an awarding membership body or come from an educational background. You will need excellent communication skills in this role, enjoy working with a vast range of stakeholders and be a dedicated team player.

What will my responsibilities be?

  • Be a key point of contact for the Chief Examiner, External Examiner and the faculty and to arrange Faculty Meetings and Exam Board.
  • To co-ordinate the assessment and examination processes for all qualifications
  • Management of all qualifications procedures including scheduling, moderation, submissions, record keeping, tutor allocation, resubmissions, extensions, appeals and withdrawals.
  • Provide day to day support and advice to students and the faculty
  • Cross-departmental interaction to ensure qualifications are promoted effectively across multiple channels
  • Management of all content on our Blackboard LMS and utilising our current CRM (Integra/Open Engage) to manage qualifications data in accordance with data protection laws
  • To ensure accurate financial records are kept for all expenditure across qualifications, and accurate reporting of income and net surplus performance
  • Undertake occasional work out of hours (TOIL can be claimed)
  • Any other tasks as requested by the Head of Professional Development

What skills and experience do I need to be successful in this role?

  • Experience of managing qualifications with an awarding body (essential) and short professional courses (desirable)
  • Experience of working with subject matter experts to maintain and develop learning content
  • Experience of topic development, research and copy writing.
  • Experience working in a customer facing environment (essential)
  • A confident self-starter with strong organisational and planning skills.
  • Strong communication and people skills.
  • Excellent written skills.
  • Eye for detail and accuracy.
  • Ability to prioritise workload, meet deadlines and work on own initiative

If you would like to be considered for this post, please apply today. If you are shortlisted you will be asked to complete a separate application form as requested by the client.

Huntress Search Ltd does not discriminate on the grounds of 'protected characteristics' as defined under the Equality Act and other relevant UK legislation.

Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.

PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.

Get new jobs for this search by email