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Assistant Director of Service Delivery

  • £70000 - £75000 per annum

Assistant Director of Service Delivery

We are thrilled to be working with one of the most dynamic and forward thinking charities in the UK to support them in hiring a new Assistant Director of Service Delivery. This is a brand new role, offers a unique opportunity for the successful candidate to be To be accountable and responsible for the strategic leadership and management of all departments, plans and activities designed to drive service delivery.

The post-holder will work with the Director of Services to create a Service Delivery strategy and work as a lead member of the Services Management Team. In addition, the post-holder will work with Heads of Service to develop individual departmental strategies, objectives and an effective programme of delivery across all services.

What will my responsibilities be?

Leadership:

  • To provide Service Delivery leadership, direction and expertise to drive the

aims and objectives of the charity. To play a leading role in both the

Services Management Team and Wider Management Team, to oversee the

development and delivery of cross-organisational strategies, programmes

and projects as delegated by the Senior Management Team

(SMT). To deputise for the Director of Services as required. Model leadership

behaviours - building relationships at all levels, facilitating co-operation,

harnessing the talents of functional experts and always acting with utmost

integrity and professionalism.

  • To oversee the development of strategic partnerships with local and national

stakeholders, best-in-business consultants and suppliers, ensuring cost effective

service, clear compliance and a commitment to the charity's

values and goals.

Strategy:

  • As an identified area of strategic importance, to lead the development of

an integrated and effective Service Delivery strategy, and related plans and

activities, across a broad portfolio including Wellbeing services, Information

and Advice services and Volunteering recruitment and engagement to meet

and exceed service KPIs and ensure long-term sustainable organisational

growth.

Service Delivery:

  • To provide strategic direction for delivery and growth of Information and

Advice Services including online and print Public Information, the helpline (including outsourced delivery of Tier 1 and in-house Tier 2

Advice) and members grants.

  • To provide strategic direction for delivery and growth of Volunteer services

including Volunteer recruitment and development.

  • To provide strategic direction for safeguarding activity and

ensure this is aligned with risk and reputational management frameworks.

  • To work with the Assistant Director of Marketing & Communications to align

service growth and strategic marketing planning and to ensure alignment

between volunteer and service user pipelines.

  • To work with the Assistant Director of Fundraising and Assistant Director of

Marketing & Communications to capitalise on opportunities to build public

profile and sustainably grow voluntary income.

What do I need to be successful in this post?

  • A strong working knowledge of a wide range services that support older

people and deliver positive outcomes.

  • Senior level experience of leading delivery programmes nationally and

locally, and of creating step-change growth in service reach and impact.

  • Senior level expertise of significantly growing services and programmes,

leading/motivating/inspiring diverse departments, leading culture change,

and overseeing new processes & systems.

  • Senior level experience developing/managing/monitoring complex, seven figure

budgets. Undertaking forecasting reporting, providing key insights

and corrective action.

  • Senior level experience working with fundraising teams to develop funding

package proposals and grant/gift terms and conditions.

  • A strong working knowledge of working with a range of service

infrastructure and systems including data management and related CRM

systems, telephony systems and client management systems to deliver

services.

  • Working in cross-functional management teams to lead and deliver

complex change programmes during periods of major organisational

strategic change.

  • Building, developing and managing strategic partnerships with best in-

business suppliers (including managing outsourced service delivery

contracts), ensuring development of clear briefs, value-for-money,

achievement of results, compliance and commitment to our values and goals.

Huntress Search Ltd does not discriminate on the grounds of 'protected characteristics' as defined under the Equality Act and other relevant UK legislation.

Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.

PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.

Assistant Director of Service Development and Quality

  • £70000 - £75000 per annum

Assistant Director of Service Development and Quality

We are thrilled to be working with one of the most dynamic and forward thinking charities in the UK to support them in hiring a new Assistant Director of Service Development and Quality This is a brand new role, offers a unique opportunity for the successful candidate be accountable and responsible for the strategic leadership and management of all departments, plans, and activities designed to raise service quality and drive service development and improvement.

The Assistant Director of Service Development & Quality will lead the Service Development & Quality Department and strategy, including a Head of Service Quality and a Head of Service Development across a portfolio including service development, quality, evaluation and insight, co-production and involvement, continuous improvement and service programmes. The Assistant Director will contribute to service innovation and strategy.

What will my responsibilities be?

Leadership:

  • To build, lead and develop a high performing integrated Service Development and Quality department with a collective sense of purpose. To support and line-manage the Head of Quality & Involvement and the Head of Service Development to develop departmental strategies, objectives, policies & protocols, which contribute to divisional and organisational priorities, delegating responsibility appropriately and ensuring that team members model the charity's values and behaviours.

Strategy:

  • As an identified area of strategic importance, to lead the development of an

integrated and effective Service Development and Quality strategy, and related

plans and activities, across a broad portfolio including service development,

service programmes, service quality, service evaluation & insight, coproduction

& involvement and continuous improvement to meet and exceed

service KPIs and ensure long-term sustainable organisational growth.

Service Development, Quality and Programmes:

  • Actively support and champion service innovation working to support the

Innovation Department as required.

  • To provide strategic direction for all service development activities including

continuous improvement, developing and embedding new service activities

and supporting the development of current services.

  • In liaison with the Assistant Director of Fundraising and Assistant Director

of Marketing & Communications, to co-create a simple and robust Impact

Framework which enables us to clearly communicate the impact of our

work with older people

  • To provide strategic direction for the development of service quality,

evaluation and insight including a programme of co-production and

involvement activity and the development of IA outcomes and impact

measurement.

  • To be responsible for ensuring that the work of the Service Development and

Quality department is understood and actively supported by other teams

and actively contributes to the objectives of Service Delivery, Innovation,

Engagement, Policy and Resources divisions.

What will I need to be successful in this role:

Essential evidence of:

  • Operating at a senior level in a complex third sector organisation, with

a proven track record in leading a department to develop and evaluate

national services.

  • A strong working knowledge of a wide range services that support older

people.

  • Senior level experience of leading development and transformation

programmes across complex, public-facing organisations, and of creating

step-change growth in service quality.

  • Senior level expertise of creating new, or significantly growing, services and

programmes, leading/motivating/inspiring diverse departments, leading

culture change, and overseeing new processes & systems.

  • Senior level experience overseeing the development and delivery of a wide

variety of large-scale funded service programmes and projects including

commissioned activity.

  • Senior level experience overseeing the development and delivery of a wide

variety of large-scale funded service programmes and projects including

commissioned activity.

  • Senior level experience developing/managing/monitoring complex

budgets. Undertaking reporting, providing key insights and corrective

action.

  • A strong working knowledge of developing service infrastructure and

systems including data management and related systems, telephony

systems and client management systems.

Huntress Search Ltd does not discriminate on the grounds of 'protected characteristics' as defined under the Equality Act and other relevant UK legislation.

Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.

PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.

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